Centralized Scheduling Representative (Call Center)

Job Description:

Job Title: Centralized Scheduling Representative (Call Center)

Location: Springfield, MO

Department: Centralized Scheduling

Employment Type: Full-time, Part-time

Shift: Monday

• Friday 8:00 A.M.

• 5:00 P.M.

Job Summary:

Are you a friendly person who loves providing excellent customer service? Do you enjoy working in a fast-paced environment while helping people in need? If so, a career as a Centralized Scheduling Representative with Burrell Behavioral Health could be the perfect fit for you! We are seeking organized and detail-oriented individuals to join our team and be the first point of contact for those seeking mental health services.

As a Centralized Scheduling Representative, you will play a crucial role in helping individuals access the care they need by answering incoming calls, gathering information, and scheduling appointments. You will be the welcoming voice that connects people to life-changing support and resources.

The Centralized Scheduling Representative position offers...

• All-Inclusive Employee Benefits Package

• A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more

• Telemedicine -- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits

• Employee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Paid Time Off

• 29 days per year including vacation & holiday pay

• Workplace Culture

• An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Answer incoming calls from new clients seeking mental health services

• Screen clients to understand their needs and determine appropriate services

• Schedule appointments for outpatient and psychiatric services

• Verify insurance eligibility and referral sources using various systems

• Perform clerical tasks such as sending appointment letters, filing, and maintaining records

• Ensure adherence to HIPAA guidelines when handling client information

• Provide excellent customer service and deliver a positive first impression

Education and/or Experience Qualifications:

• High School Diploma or GED

• Prior experience in customer service, call center, or medical scheduling

• Excellent communication, organizational, and computer skills

Additional Qualifications:

• Friendly and professional demeanor

• Ability to work independently and follow directions

• Strong typing skills

• Able to establish effective relationships over the phone

Keywords: Customer Service, Call Center, Scheduling, Mental Health, Clerical, HIPAA, Medical Office

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.