Centralized Scheduler

Overview

Full-time Day Shift: 8am to 4:30 p.m.

The Providence Medical Group (PMG) physician network includes a team of compassionate, experienced healthcare professionals who are here for you and everyone in your family, providing expert care close to home. With conveniently located practices, PMG has a broad network of physicians who include primary care physicians, cardiologists, general surgeons, OB/GYN specialists, pain management specialists and urologists.

Health care is more than an annual check-up or flu vaccination. It's a long-term relationship with a clinical provider who cares about you and your health.

The company is an equal employment opportunity employer. The company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

The company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

We are looking to hire an efficient scheduler for Providence Medical Center. This individual will ensure that patients are correctly scheduled for appointments and procedures. This individual needs to be good at multi-tasking, following up with patient concerns regarding schedules, and ensuring information is provided to staff and patients.

The scheduler's responsibilities include rescheduling and canceling appointments, scheduling referral appointments, and verifying patient's demographic information. You should also be able to ensure that sufficient time is allocated to each appointment and that all information is included to ensure the staff has what they need prior to the appointment.

To be successful as a scheduler, you should be helpful and courteous when answering telephone calls. Ultimately, an exceptional scheduler should be able to build and maintain a good rapport with referring physicians and staff.

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Qualifications

Education and Work Experience

High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires). Knowledge of multiple insurance authorization requirements. 1-2 years of previous experience in a hospital environment is preferred. Knowledge of medical terminology.

Effective written and verbal communication skills. Ability to multi-task and prioritize needs to meet required timelines. Analytical and problem-solving skills.

Customer service experience is required. Strong clerical and computer skills.