To be fully engaged in providing Quality / No Harm, Customer Experience, and Stewardship by: effectively completing staffing operations, processing personnel data, schedules and management reports for Health First Staffing and customers via computerized systems. Properly placing patients in appropriate bed assignments based on diagnosis and medical needs and by providing superior customer orientated responses to everyone that requires the processing of information requests through the Patient Logistics Department and to properly assign staff according to the Staffing Department guidelines.
Communicates with Administrative staff, floor Directors/Managers/staff, Cath Lab staff, Operating Room (OR) Staff, Emergency Department (ED) staff, physicians, and physicians' office staff regarding patient admissions.
Requests orders to be faxed from physician for Case Management to review.
Notifies specific patient unit of bed assignment within 30 minutes of original contact.
Communicates with Environmental Services (EVS) regarding priority of beds needing cleaned via computer application.
Communicates with the Patient Logistics team regarding all transfers.
Obtains optimal bed assignment for all patient admissions and transfers to meet patient family needs.
Maintains Transfer Center customer satisfaction related to third party transfer agencies and outside customers.
Communicates with Case Management for all admissions to ensure they meet Interqual criteria.Utilize ambulance service requests appropriately to maximize reimbursement and avoid charges to MOA.
Obtains insurance information on all direct admit and transfer requests and communicates to registration for insurance certification.
High school diploma required, some college or medical experience preferred.
Computer proficiency required.
Bed Control Admissions staffing experience preferred.
Knowledge of Microsoft applications required.
Excellent telephone etiquette, communication and organization skills.