Centralized Dispatcher

Beacon Roofing Supply, Inc. San Antonio , TX 78245

Posted 2 months ago

Centralized Dispatcher

San Antonio, TX

Job Description

The Market Dispatchers primary responsibility is to coordinate the scheduling of trucks / drivers to meet the delivery needs of an assigned multi-branch territory (external / internal) in the most efficient manner possible. Secondary function is to act as a reliable communication link between the branch and customers.

Duties and responsibilities

  • Act as a key leader in management to ensure optimum communications between the Branch Management, Operations Management, Sales and customers in an assigned service area.

  • Utilize ONPoint to schedule all deliveries and transfers for assigned cluster of branches

  • Plan, organize, coordinate, and schedule Drivers and Helpers based on customers, location, and materials

  • Determine adequate jobsite time durations for each delivery

  • Review orders and ensure delivery information is correct (Promise Dates, Delivery Addresses, Delivery Types, etc.);communicate any changes required to appropriate sales person

  • Communicate schedule to home branch and satellite branches; make any / all required changes

  • Monitor the progress of all deliveries via GPS data

  • Communicate with drivers to resolve delivery issues and / or provide additional guidance and directions as needed

  • Manage truckload weight limits to be within DOT regulations

  • Counsel Regional/District Management on areas where we can improve driver/fleet efficiency and customer service

  • Identify risk areas and present solutions to management

  • Adhere to and promote all Beacons safety standards

  • Maintain adherence to union contracts (where applicable)

  • Performs other duties as assigned

Qualifications

Qualifications include:

  • 5+ years experience in an Operations/Warehouse Management role

  • 2+ years of dispatching experience in a fast-paced, customer driven environment

  • Experience with logistics management systems

  • Experience as a CDL driver is preferred

  • Experience in the building products industry is preferred

  • Bi-lingual is a plus

Other Key Skills include:

  • Excellent communication skills

  • Problem solving skills

  • Thrive in a fast-paced environment

  • Multi-tasking ability

  • Customer relations skills

  • Time management skills

  • Must have knowledge of OSHA and DOT requirements

  • Computer skills

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals and vibration. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand; walk; use hand to finger, handle, touch, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move more than 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Police Communications Dispatcher

City Of San Antonio, TX

Posted 5 days ago

VIEW JOBS 11/7/2018 12:00:00 AM 2019-02-05T00:00 Job Summary Under general supervision, is responsible for performing job tasks associated with radio dispatching police to calls for service, making accurate and concise data updates to the Computer Aided Dispatch computer system, and performing information searches for police officers utilizing the National Crime Information System (NCIC) and the Texas Crime Information System (TCIC). Exercises no supervision. This position is an essential position within the Police Department. Position is subject to working varying hours, weekends, and holidays. Training classes are M-F 7:45 am -4:30 pm. After successful completion of classroom training, schedule will be determined based on business need for the following shifts: A (0600-1400), B (1400-2200) and C (2200-0600). Schedules are subject to change. Essential Job Functions * Maintains communications with Police Department personnel and provides necessary support to field personnel via police radio, telephone, computer and MDT's. * Deploys field personnel according to need and priority of the request for service. * Maintains constant status of field units and updates dispatch information utilizing the computer assisted dispatch systems. * Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system. * Maintains effective communication between San Antonio Police Officers and other neighboring law enforcement agencies. * Uses Computer Aided Dispatch (CAD) system to enter, research and retrieve information. * Determine available units to dispatch; dispatch personnel and equipment according to standard operational procedures. * Provides clear, concise, and effective written and verbal communication; effectively using the phonetic alphabet and dispatch codes. * Runs vehicle registration and stolen vehicle checks. * Runs warrants and missing person checks on subjects. * Calls complainant and alarm companies back for further information. * Orders wreckers, wagons, etc. as needed. * Sets up quadrants and coordinates with other field units such as K-9, Foxtrot, and SWAT as needed. * Uses SIMs Unit to alert, disable, regroup and identify radios. * Operates computer keyboard and radio console equipment. * Elicits, remembers, and accurately records vital information using police codes. * Verifies driver's license identity, or vehicle ownership for patrol officers. * Performs related duties and fulfills responsibilities as required. Job Requirements * High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). * One (1) year experience in public contact either in person or by telephone. * Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. * Must obtain TCOLE Telecommunicator Certification within one (1) year of employment. * Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment. * Must meet the minimum requirements established by the Texas Commission on Law Enforcement Standards for Telecommunicators. State mandated eligibility for this position requires the following, in part: * United States citizenship. * If applicable, must have an Honorable discharge from branch of Military in which applicant served. * Conviction of a Class B Misdemeanor in the last ten years or any conviction of a higher offense is an automatic disqualifier. * Any conviction of family violence is an automatic disqualifier. * Any dishonesty found during the application process will result in automatic disqualification and deem applicant permanently unsuitable for hire at any other time. * A full list of requirements can be found on www.tcole.texas.gov.? PREFERRED QUALIFICATIONS: * One (1) year experience as an Emergency Services Dispatcher and/or 911 Call Taker, or One (1) year of experience in a high call volume contact center. * Ability to type 35 words per minute. * Experience in law enforcement. APPLICANT INFORMATION: * If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. * Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. * Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. * Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.? PHYSICAL REQUIREMENTS: * Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Knowledge, Skills, and Abilities * Knowledge of basic telephone techniques and public relations. * Skill in handling multiple tasks and prioritizing under a stressful environment. * Skill in using computers and related software applications. * Ability to work in close quarters and to wear a telephone headset for long periods of time. * Ability to learn dispatch office procedures, practices and equipment. * Ability to learn geographic features and streets within area served and utilize this information by providing understandable directions to requested locations. * Ability to learn applicable departmental procedures and policies related to proper police response, emergencies, etc. * Ability to quickly and accurately obtain appropriate information and to think clearly in emergency. * Ability to learn various types of computer formats and codes necessary to access, manipulate and relay information. * Ability to learn standard radio broadcasting procedures. * Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations. * Ability to operate dispatch and office equipment. City Of San Antonio, TX San Antonio TX

Centralized Dispatcher

Beacon Roofing Supply, Inc.