Beacon Roofing Supply, Inc. San Antonio , TX 78245
San Antonio, TX
The Market Dispatchers primary responsibility is to coordinate the scheduling of trucks / drivers to meet the delivery needs of an assigned multi-branch territory (external / internal) in the most efficient manner possible. Secondary function is to act as a reliable communication link between the branch and customers.
Duties and responsibilities
Act as a key leader in management to ensure optimum communications between the Branch Management, Operations Management, Sales and customers in an assigned service area.
Utilize ONPoint to schedule all deliveries and transfers for assigned cluster of branches
Plan, organize, coordinate, and schedule Drivers and Helpers based on customers, location, and materials
Determine adequate jobsite time durations for each delivery
Review orders and ensure delivery information is correct (Promise Dates, Delivery Addresses, Delivery Types, etc.);communicate any changes required to appropriate sales person
Communicate schedule to home branch and satellite branches; make any / all required changes
Monitor the progress of all deliveries via GPS data
Communicate with drivers to resolve delivery issues and / or provide additional guidance and directions as needed
Manage truckload weight limits to be within DOT regulations
Counsel Regional/District Management on areas where we can improve driver/fleet efficiency and customer service
Identify risk areas and present solutions to management
Adhere to and promote all Beacons safety standards
Maintain adherence to union contracts (where applicable)
Performs other duties as assigned
5+ years experience in an Operations/Warehouse Management role
2+ years of dispatching experience in a fast-paced, customer driven environment
Experience with logistics management systems
Experience as a CDL driver is preferred
Experience in the building products industry is preferred
Bi-lingual is a plus
Other Key Skills include:
Excellent communication skills
Problem solving skills
Thrive in a fast-paced environment
Customer relations skills
Time management skills
Must have knowledge of OSHA and DOT requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals and vibration. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand; walk; use hand to finger, handle, touch, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move more than 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.