Seeking both part-time and full-time operators.
Dispatcher/Operators are mainly responsible for monitoring, dispatching proper authorities and contacting the appropriate responsible parties of life safety and access control monitored sites.
Other duties include but are not limited to:
Monitor systems for signals and responds to alarms using the information provided.
Places outgoing calls to verify alarms, dispatches the proper authorities and notifies responsible parties.
Properly document alarm handling procedures within the alarm screens.
Complete alarm processing in accordance with standard operating procedures.
Answer incoming calls to provide customer assistance and afterhours answering services.
Filing Central Station documents.
Document procedural, maintenance and service issues.
General housekeeping to keep the room and work stations clean and organized.
Trouble shooting with customers and Technicians.
Must be 18 years or older
High school diploma or equivalent
United States citizen
Speak and understand the English language
Able to obtain and maintain a security clearance
Experience and skills preferred:
Call center experience
Customer service skills
Basic knowledge of computer applications
Please submit a formatted resume to be considered.
Security & Energy Technologies Corp (Setec)