Central Scheduling Representative Part-Time

St. Luke's Cataract & Laser Institute is seeking a Part-Time Central Scheduling Representative to work out of our Tarpon Springs location.

Company Mission

"Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.

Why work at St. Luke's?

St. Luke's is a legendary ophthalmic practice with six locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve.

About the Position

Our central scheduling team is responsible for answering phone calls and scheduling patient appointments in a call center capacity - the first step in providing life changing vision. We are looking for individuals who can learn and retain medical knowledge, perform a variety of scheduling duties in a professional manner, provide the consistent, organized work that is needed for outstanding patient care. The right candidate must be able to provide outstanding customer service, have positive and professional communication skills, and the ability to perform their duties in a self-directed inbound Call Center work environment.

What do we look for?

• Prior medical office experience preferred

• Prior experience in a call center environment, typing, computer knowledge required

• Previous experience in a customer service role

• Level head, and thrives in a fast-paced environment

• Ability and flexibility to work up to 25 hours a week (Mondays, Tuesdays, Wednesday, and Fridays 11am-5pm)

Job Skill & Qualifications:

• Ability to answer high-volume incoming calls promptly in a pleasant and courteous manner, ensure all clinical visits and/or surgery appointments are scheduled for the main office and satellite locations

• Assist referring and co-managed physicians, staff, and patients with scheduling needs

• Effectively gather and document information to patient records to include electronic records

• Maintain efficiency of doctor's schedules by scheduling patients consecutively with quality over quantity

• Confirm and accurately complete documentation required for insurance coverage and billing purposes

• Ensures confidentiality of all health information as required by HIPAA guidelines ensuring compliance.

• Mobility in an office setting; sitting, standing, walking

The Benefits of working for St. Luke's

• Paid Time Off and Holiday Pay

• Opportunity to build a career with a longstanding, reputable organization

• Leadership and Career Advancement opportunities

• Competitive wages

• Weekends and Holidays off

We are an Equal Opportunity Employer and a Drug Free Workplace

We participate in the E-Verify Program