HCA Largo , FL 33779
The Company: Parallon Business Solutions is a subsidiary of Hospital Corporation of America and HCA West Florida. We provide a variety of services including revenue cycle, supply chain management, and workforce management to 1,400 hospitals and 11,000 non-acute care providers, including ambulatory surgery centers, physician practices and alternate care sites. We have been voted one of the top employers in Florida for 8 years in a row, and are known for taking the best care of clients and employees alike.
Our culture fosters an environment of continuous growth and professional development.
Parallon was named a "Top 100 Company to Watch for Remote Jobs in 2016" by FlexJobs.
We believe in rewarding our employees with a healthy work/life experience, our employees are rewarded with comprehensive health and wellness benefits, financial and retirement planning support, and time away from work options.
Job Summary The Scheduler is responsible for scheduling patient testing/procedures/admissions; obtaining pre-cert/authorization numbers and entering in the scheduling or registration system; obtaining and entering accurate insurance information; answering incoming phone calls.
Supervisor PTAC Central Unit Manager
Supervises not applicable
Duties (included but not limited to):
Answer incoming calls in a timely and professional manner
Schedules all patients for ancillary, surgical and medical testing/procedures through the applicable scheduling module (i.e. Meditech)
Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network
Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
Ensure that any edits are performed in the scheduling module
Ensure physician orders are indexed appropriately
Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time
Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
Select the correct patient medical record number consistently
Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
Utilize appropriate method/tool to communicate with Patient Access and other facility departments as necessary
Edit medical accounts to appropriate status per facility or SSC standards and guidelines
Receive, maintain, and index physician orders per facility and SSC standards and guidelines
Attends in-service presentations, and completes mandatory education week
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
High school diploma or GED required.
One year of related experience required.
CERTIFICATE/LICENSE - N/A
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
MOC: 68J, 92Y, 3043, 001672, PS