Central Operations Supervisor

ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference.

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

• Hiring Pay Range: $22.00 - $30.50 per hour

• This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.

Health & Wellness Benefits (Subject to Eligibility Requirements)

• Minimum 4 Weeks of Paid Time Off (PTO)

• 11 Paid Holidays

• Medical, Dental, and Vision Insurance

• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts

• Company provided Life, AD&D, and Disability Insurance with supplementation options

• 401(k) plan with discretionary company match and profit sharing

• Discretionary annual bonus and employee referral incentives

• Employee Assistance Program (EAP)

• Tuition Reimbursement Program

• Spanish Communication Assistant Program Incentive

Summary

• The Card Services Supervisor is primarily responsible for the day-to-day operations of the card Services department and assisting the Operations Officer in achieving bank objectives. The candidate will be responsible for the implementation and updating of departmental procedures and managing relevant projects. They will help to ensure that both controls and process disciplines are rigorously maintained and continually enhanced through precise policies and procedures, metrics reporting, risk assessments, quality assurance and root cause analysis. This role functions in a fast paced, dynamic and multi-tasked environment with very aggressive delivery schedules.

Essential Duties and Responsibilities

• Supervises a team of Card Analysts and Investigators who review and process disputes. Provides direction in the investigation and evaluation of suspicious activity.

• Lead the team with ability to coordinate resources to complete business objectives and support their performance development.

• Interacts with bank examiners and/or internal auditors in reviewing the department processes and/or systems.

• Ensures the department is audit ready. Addresses and corrects issues raised in audits and exams.

• Serve as a liaison with third-party vendors in the development, enhancement, and ongoing maintenance of card systems.

• Reviews statistical analysis reports to determine system and staff efficiency.

• Develops a strong understanding of the issues, analyzes the business scenarios root causes, articulates key risks and customer impacts, develops and provides feedback on appropriate remediation strategies, validates and tests the remediation plans and provides assurances of quality remediation results by validating the remediation work.

• Develops card related training programs for the department.

• Assists Operations Officer in the development of card risk management and strategic planning.

• Works dispute queues and team tasks, as needed.

• Assumes additional responsibilities and independently leads special projects as assigned.

• Independently maintains and administers departmental systems and conducts required audits, as necessary.

• Identifies and independently resolves problems related to the department and its systems.

• Communicates significant issues to management; makes recommendations when weaknesses are identified.

• Develops a working knowledge of operational dynamics and key drivers, including external industry knowledge of capabilities and best practices.

• Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA); Regulations E, NACHA, Visa Rules and other related banking regulations as applicable, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.

• Maintains strong PC and software skills (including Windows, Excel and Word) and an aptitude for learning bank systems.

• Ability to travel (<10%) and work non-standard hours, as needed.

• Possesses strong oral and written communication skills.

• Delivers quality of service as defined by department standards.

• Maintains confidentiality as defined by department standards.

• Supports the company's Mission, Vision, and Values.

• Other duties may be assigned.

Education and/or Experience

• Four years of financial industry or law enforcement experience or three years anti-financial crimes experience (i.e. BSA, Fraud, Cards).

• High school diploma or general education degree (GED) required. Bachelor's degree or equivalent combination of education and experience preferred.

• Supervisory experience preferred.

• Advanced experience (i.e. 3+ years) with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred.

• Advanced understanding of banking products, services, forms, and regulations preferred.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule: Monday

• Friday, 8:00am

• 5:30pm

Equal Opportunity Employers / Affirmative Action / Minorities / Female / Disabled / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.

Anticipated Date of Application Window Closure: 06/29/2024 (or until filled)