Central Bill Customer Service Team Leader

Description

Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands

• Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family.

Job Description

The Direct Bill Customer Service Team Leader will guide the associates in providing quality customer service to our Direct Bill Collection clients. The department is responsible for resolving customer inquiries, investigating billing disputes, producing invoicing/other billing support, and processing AR payments via credit card. Essential duties and responsibilities, shown below, will vary accordingly based on all assignments.

What you'll do:

• Oversees the daily productivity of the team to ensure timely resolutions.

• Enforces policies and procedures related to work performed by team.

• Monitors quality of work performed to assure agent knowledge and accuracy of completed work.

• Ensuring associates are trained efficiently and guarantee duties are performed in a manner consistent with company values and standards.

• Handles escalated and/or "sensitive" complaints, issues, and inquiries, and composes original correspondence to commercial customers when necessary.

• Drafts and distributes periodical productivity reports based on supervisor/manager instruction.

• Acts as liaison with all levels of Management, Outsourcers and Field personnel.

• Responsible for maintaining a professional and courteous relationship with internal and external customers.

• Works in collaboration with Billing and Collection teams in resolving disputes to improve overall AR.

• Provides billing and payment support for special requests and projects from senior management.

• Performs other related duties as assigned.

Leadership Responsibilities

• Assist supervisor in interviewing prospective employees, provide feedback regarding best applicant review based on skills, knowledge, and abilities required for the job.

• Assess staff performance and quality to ensure productivity meets SLA requirements.

• Contributes with annual performance appraisals with supervisor/manager for direct reports.

• Provides individual feedback to improve performance.

• Identifies, evaluates, and delivers corrective action in response to personnel challenges.

What we are looking for:

• Minimum of 1-2 year experience in finance, billing and/or accounting function.

Required Knowledge, Skills and Abilities

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office Suite or related accounting/financial software.

• Extensive knowledge of financial and accounting calculations, reporting, and forecasting methodologies.

• Basic understanding of collection practices and laws.

• Excellent interpersonal and supervisory skills.

• Ability to act with discretion, tact, and professionalism in all situations.

• Maintain accurate records and produce detailed reports.

• Requires excellent analytical ability and attention to detail.

• Ability to work both independently and in team-based setting.

Perks you'll get:

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer

• M/F/Veterans/Disabled.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Virginia BeachVirginiaUnited States of America

R0165336