Concentra Concord , CA 94519
Posted 1 week ago
Overview
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.
From our Dallas corporate headquarters to our clinics and worksite locations, Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:
o A healing focuso A selfless hearto A tireless resolve
The role of the Center Operations Director is to ensure that the optimal level of care and customer service is delivered to all customers. The Center Operations Director leads andmanages all center support staff and oversees the daily operations of the medical facility. The Center Operations Director is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.
Responsibilities
THE DETAILS• Spends 80% of their time in patient areas ensuring every patient and client is provided with exceptional experience, leads by example and holds staff accountable to service delivery standards.• Supports day-to-day execution of the medical model by collaborating with and supporting our clinicians to drive optimal clinical outcomes and case closure.• Works with clinicians to support staff competency in regards, to all patient care needs.• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety.• Manages key operations metrics and holds staff accountable: TAT, NPS, NPER and other metrics as determined by senior leadership.• Works with leadership to identify gaps and implement changes to ensure optimal patient care.• Ensures compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care.• Works with leadership on all scheduling (including patients, clinicians and staff) to ensure efficient and effective clinical support, optimal turnaround times and exceptional patient experience.• Drives patient experience metrics by monitoring, analyzing and taking action to resolve issues related to turnaround times. Specifically monitoring center status, wait time communication, white board and service package expectations.
Qualifications
EDUCATION/CREDENTIALS• Bachelor's degree business administration or related field from an accredited college/university or equivalent experience• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of experience and vice versa
JOB-RELATED EXPERIENCE• Customarily has at least three or more years of direct management experience• Healthcare experience preferred
JOB-RELATED SKILLS/COMPETENCIES• Strong service mentality and a focus on achieving all aspects of defined service standards• Excellent telephone and personal etiquette• Warm, positive, energetic demeanor• Effective oral and written communication skills• Tactful and diplomatic communication style• Outstanding professional demeanor• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies• Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Additional Data
401(k) with Employer Match
Medical/Vision/Prescription/Dental Plans
Life Insurance/Disability
Paid Time Off/Holidays
Colleague Referral Bonus Program
Center Achievement Bonuses
This position is eligible to earn a base compensation rate in the state range of $84,801.06 to $111.937.40annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
Concentra is an Equal Opportunity Employer, including disability/veterans
Concentra