Center Manager

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do.

Dont take our word for it. The external Great Place To Work survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Center Manager is responsible for the day-to-day operation and activities of one or more USO Centers.

Principal Duties and Responsibilities (*Essential Duties)

• Manage day-to-day center operational procedures, ensuring a cost-effective, safe, welcoming, clean and well-maintained environment.*

• In coordination with local Advisory Council as applicable, provide active leadership in program design and direction as well as procurement and growth of financial and other in-kind resources necessary for center operations and programs/activities.*

• Actively manage full-cycle human capital activities including recruitment, supervision, training & development and recognition for staff and/or volunteer workforce. Ensure delivery of excellent customer service.*

• Develop, improve and maintain working relationships with US Military and local business community leadership. Conduct periodic reviews of service member and family needs and recommend/implement program/service changes as appropriate.*

• Oversee planning, delivery and quality of programs, services, equipment and events within budgeted limits. Identify and implement improvements that achieve USO Standards of Excellence.*

• As directed by regional leadership, perform and monitor financial activities, including but not limited to creation and execution of operating budget, sales and/or other income, banking transactions.

• Prepare, review and present reports, including but not limited to financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.

• Lead, manage and mentor Duty Manager and/or Programs Coordinator staff and volunteers. Perform assigned duties in the absence of Area Director.*

• Other duties as assigned.

Job Specifications

• Bachelors Degree in Business Administration or related field.

• 5+ years progressively responsible work experience in a business operations role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.

• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.

• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.

• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.

• Working knowledge of basic business and accounting functions including project management and budgeting.

• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.

• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.

• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid drivers license.

• Must be a strong advocate of the USOs mission.

Details

• This position is located in Great Lakes,IL. Preference will be given to local candidates within commuting distance to the location.

• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.

• Resume and cover letter are required for full consideration.

• Background check education, criminal and driving required.

• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If thats not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch

• I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great

• PTO and 401k matching are top level.

• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.

• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.

• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.

• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.