Center Manager - TLC

TLC Vision Denver , CO 80208

Posted 3 months ago


Do you have a passion to run your own business, enjoy sales, people management, and have a proven track record for operational excellence?

TLC is responsible for all aspects of Center management, including having a focus on sales performance and operational excellence while ensuring compliance with Company policies and protocols.

Your responsibilities will be focused on patient consultations and generating enthusiasm about our vision correction solutions, overcoming objections and ultimately converting our patient leads into patient clientele for the Center.

Vision Group Holdings, with 138 Centers located in 42 States as well as Canada, is the world's largest provider of laser vision correction surgery operating under two major brands, The LASIK Vision Institute and TLC Laser Eye Centers.

TLC Laser Eye Centers is a longstanding leader in LASIK technology. Our exceptionally experienced surgeons, with the help of North America's largest network of affiliated optometrists, aim to safely take away the limitations and inconvenience of glasses and contact lenses. More than 7,000 doctors have chosen TLC for their own laser vision correction procedures the ultimate endorsement.


  • Sales lead responsible for patient consultations, educating patients about vision correction solutions.

  • Manage processes and operating systems in the areas of recruitment and retention, customer service, performance management and center profitability.

  • Manage center metrics and sales goals; ensure timely reporting of all key performance metrics.

  • Lead performance meetings with center staff to ensure they are knowledgeable of current goal standards and center performance guidelines.

  • Ensure consistency in operational excellence while promoting company directives.

  • Act as liaison between Surgeon, OD, and medical staff.

  • Oversee cash management and loss prevention of center operations.

  • Monitor progress of post-op procedures; patient flow follow-up and customer service standards.

  • Coach staff on performance and professional development skills, holding staff to the highest standards of accountability and operational excellence.

  • Manage employee relations issues in conjunction with HR/management team pursuant to Company policies and the high standards of professionalism.


  • Demonstrated ability to influence and manage a customer/patient centric environment.

  • Success selling a service or program in a consultative sales environment.

  • Management experience including hiring, performance management, conflict resolution, coaching and training.

  • Strong attention to detail with the ability to multi-task and work in a fast-paced, team-oriented, changing retail service environment.

  • Flexibility to adapt to and implement change.

  • Basic computer skills with proficiency in Microsoft Office, including Word, Outlook and Excel and ability to use and learn a CRM Database/POS system.

  • Excellent verbal and written communication skills.

  • Leadership skills with the ability to be self-directed.

  • Bachelor's degree in a related field or equivalent of education and work experience combined.

  • Performance based sales experience in a retail service commission environment strongly preferred.

  • Previous consultative sales experience required.

Vision Group Holdings offers a competitive benefits package to include medical, dental, vision, short term and long-term disability, life insurance and a 401k retirement plan.

Equal Opportunity Employer

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
TLC New Teacher Ambassador

Denver Public Schools

Posted 1 week ago

VIEW JOBS 2/13/2020 12:00:00 AM 2020-05-13T00:00 HAMILTON MIDDLE SCHOOL Southeast This New Teacher Ambassador role is open only to people who already hold a teaching position within this school building. Candidates who do not yet hold a teaching position at this school next year must secure one before applying to this role. Essential Functions and Objectives: The New Teacher Ambassador (NTA) is a teacher who, in addition to providing high-quality instruction in their own classroom, magnifies their impact by providing resources and supports to new teachers in their building. As the primary point-of-contact, the NTA provides social emotional and school-based logistical support to teachers new to DPS, including both novice and experienced, in order to build a sense of community, belonging, and understanding of their role. The NTA acts as a communications hub, sharing and reinforcing information from the school's leadership team and central office. This role does not have release time, but plans and delivers supports in addition to their classroom teacher responsibilities. Compensation: The person serving in this role will receive an annual stipend of $880, in addition to the full salary for his/her teaching role. Role Responsibilities: For detailed information about the roles and responsibilities of a New Teacher Ambassador, please click here. Qualifications for Application: Please see here for qualifications to apply. Note: Service in this role is contingent upon completion of required training, and on holding a classroom or teacher intervention role at this school. To apply, click on the "Apply" button and upload your resume and cover letter. In your cover letter please address: * How has your teaching and leadership experience prepared you for this role? * What experience have you had supporting colleagues and / or new teachers? What do you believe are the qualities of high-quality socio-emotional support for new teachers? * How do you build relationships with peers and what strengths will you bring to the NTA role? About Denver Public Schools: Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools, including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students. Under the leadership of the Superintendent and guided by the tenets of The Denver Plan, DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in terms of student academic growth. Learn more at Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. Keywords: TLC, NewTeacherAmbassador, TeacherLeader Denver Public Schools Denver CO

Center Manager - TLC

TLC Vision