Center Manager (Plasma Center)

Job Title: Center Manager

Company: Immunotek Plasma

Location: Queensbury, NY

Center's Operating Hours: Tues-Sat 7am-7pm, Sun and Mon off

Required Work Schedule: Full-time/40 hrs per week TUE-SAT

Job Type: Full-time (40 hrs per week)

Pay Range: $75,000 - $80,000 per year (based on experience)

Job Description: Immunotek Plasma is seeking a Center Manager to oversee the day-to-day operations of our donor center in Queensbury, NY. The ideal candidate will have management and leadership experience, strong hiring and interviewing skills, a production and people-minded approach, excellent verbal and written communication skills, and a high level of organization.

Day in the Life: Check out this video to see what a day in the life of a Center Manager at Immunotek Plasma looks like: Day in the Life Video

General Summary of Duties:

• Manage all aspects of the center, including employees, donor retention, production goals, compliance activities, and financial targets.

• Ensure compliance with all federal, state, local, and company-specific regulations related to the quality and safety of products, donors, and employees.

• Emphasize the importance of safety training and working safely; routinely monitor employees to ensure safe work practices.

• Recruit donors by promoting the center's operations within the community; plan and implement special incentive programs to recruit and retain donors.

• Maintain a clean and efficient work environment; ensure sufficient operating supplies are available as needed. Conduct routine internal procedures and documentation audits.

• Monitor marketing and advertising to ensure effective execution for desired results.

• Ensure collected products and samples are stored and maintained under established regulations and standard operating procedures.

• Maintain confidentiality of all employee, donor, and center information.

• Work collaboratively with employees, peers, and management to achieve business goals. Communicate continuously and resolve conflicts proactively.

• Provide timely feedback on performance and initiate disciplinary action when necessary.

• Conduct and facilitate performance evaluations for center staff.

• Direct and monitor the performance of outside vendors.

• Ensure equipment is maintained, validated, and available to achieve maximum donor flow.

• Ensure plasma shipments are ready for pick-up at the scheduled time and date.

• Ensure responsible staff members are on call for freezer response 24 hours per day, seven days per week.

• Develop a mechanism for feedback from donors regarding customer service.

• Ensure center internal audits are executed on a routine basis and that corrective actions are completed in the allotted timeframe.

• Maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal company procedures.

• Maintain an open line of communication with management.

• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors.

• Accept performance feedback in a professional manner.

• Regular attendance and punctuality for all scheduled shifts and mandatory meetings.

• Other duties as assigned.

Qualifications:

• Associate's or Bachelor's Degree required.

• Minimum of three (3) years in a regulated industry and one (1) year of managerial experience.

• Ability to work on multiple projects concurrently.

• Ability to work independently and manage deadlines efficiently.

• Excellent verbal and written communication skills.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure and technical manuals.

• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Requirements:

• Use of hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.

• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.

• Ability to stand and sit for extended periods up to four (4) hours at a time.

• Capable of viewing a video display terminal less than 18" away from face for up to four (4) hours at a time.

• Ability to lift, tug, and pull up to fifty (50) pounds.

Work Environment:

• Typical work environment with moderate noise level.

• May be exposed to short periods of time to freezing temperatures.

• Occupational exposure to bloodborne pathogens.

Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Here's a snapshot of the benefits you can expect:

• Medical Benefits: Choose from multiple plans to access preventive care, extensive provider networks, and affordable prescription medications, with options for Health Savings Accounts (HSAs).

• Dental and Vision Benefits: Affordable coverage for routine and specialized dental care, along with vision benefits covering exams, lenses, and frames.

• Retirement Planning: Our 401(k) plan includes a company match to help you build a secure retirement.

• Employee Assistance Program: Receive confidential counseling and guidance for personal challenges, legal and financial issues, and more.

• Employee Discount Program: Save on a wide range of products and services through our partnerships.

• Additional Incentives: Life and Accidental Death and Dismemberment (AD&D) Insurance as well as Voluntary Short-Term and Long-Term Disability Insurance options.

How to Apply: If you have management and leadership experience, hiring and interviewing skills, a production and people-minded approach, excellent communication skills both verbal and written, and are highly organized, we invite you to apply for this position. Join us at Immunotek Plasma and make a difference in the lives of our donors and community.

Immunotek Plasma is an equal opportunity employer and values diversity in the workplace.

Note: The job description is intended to provide a general overview of the position and does not encompass all tasks and responsibilities that may be assigned.