Center Manager, Pace

Institute On Aging San Francisco , CA 94118

Posted 4 weeks ago

You may think "old" when you think of Institute on Aging because we offer services for elders and are a 40+ year institute. but you wouldn't be more wrong. While we do have a long-standing history in the Bay Area, IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

On Lok Lifeways pioneered the model of care known as "Program of All-inclusive Care for the Elderly" or PACE. Institute on Aging operates a PACE Center in the Richmond District of San Francisco. PACE allows seniors who are ill or disabled to live in their own home, whether home is a family residence, apartment, retirement village or hotel room.

IOA's PACE Center is a lively place where participants have access to medical care, social activities, exercise and meals. Participants may attend our PACE Center one to five days a week, based on the team's recommendations and the senior's needs and interests. IOA's staff members are sensitive to the needs and changes of each participant's health and emotional state. This comes from many decades of experience in senior care.

We are currently seeking a Center Manager who is a member of the IOA Leadership Team, is responsible for the day-to-day administration of the IOA Lifeways PACE program and interdisciplinary team (IDT) management. This includes oversight of the daily operations and delivery of services, as well as, the care-planning and coordination activities of the IDT.


  • Manages and oversees daily operations of the licensed adult day health care (ADHC) program including service delivery, quality of care, and staffing.

  • SUPERVISES: Center Supervisor, Center Workers, Van Escorts, Kitchen Staff, Activity Coordinators and Aides, the Lifeways Receptionist, and other administrative positions.

  • Ensures PACE and ADHC regulatory compliance.

  • Provides leadership and direction to the center and activities staff, ensuring continuity and consistency of participant care planning across the program.

  • Works closely with other members of the Lifeways Leadership Team to ensure that day center services are coordinated effectively between the various departments for each participant and ensures that staff are effectively performing their duties.

  • Facilitates interdisciplinary meetings ensuring healthy team dynamics and optimal care coordination.

  • Responsible for the recruitment, hiring, training, supervision, and evaluation of qualified personnel. Interfaces with the Union as needed.

  • Acts as liaison with On Lok for intake and coordinates the IOA enrollment process.

  • Monitors and helps develop budget for areas of responsibility (center workers, transportation, activities, kitchen and reception). Monitors expenditures for staffing and supplies in these areas and assists in predicting, reporting and controlling expenses.

  • Responsible for the monitoring and managing of service utilization. Works with Leadership Team to ensure proper allocation of resources.

  • Monitors and facilitates program compliance with federal, state, local and plan-level requirements.

  • Identifies and implements staff development and training.

  • Provides evening or weekend administrative phone coverage on a rotational basis, as required.

  • Monitors and addresses client satisfaction through the resolution of complaints, coordination of membership council and day to day interaction with members.

  • Responsible for reporting and resolution of complaints by members.

  • Participates in and/or chairs various center committees including, but not limited to UR, QI and Infection Control.

  • Works with Lifeways Leadership team to develop policies and procedures to address the needs of the program, particularly in the area of day center services.

  • Actively participates in and encourages actions that promote good public relations with participants, their families and friends, visitors and the community.

  • Other duties as assigned.


  • Bachelor's degree in a health-related field.

  • Three years of supervisory and administrative experience.

  • Two years of experience working with frail elders; comprehension of health, social and behavioral concerns of this population.

  • Strong leadership skills.

  • Interest and ability to work in an interdisciplinary team. Personal qualifications must include: stability and maturity, ability to work under pressure, imagination, flexibility and group leadership skills.

  • Organizational skills; attention to details, and ability/interest in multi-tasking.

  • Interest and ability to work in a multilingual, multicultural environment.


  • Master's Degree.


  • Ability to lift, transfer, push/pull, maneuver, and re-position 25 lbs.

  • Ability to reach, bend and walk.

  • Five finger manipulation.

  • Ability to comprehend complex materials.

  • Ability to speak and write English clearly and accurately.

We encourage you to learn more about IOA by logging onto

IOA reserves the right to revise job descriptions or work hours as required

IOA is an Equal Opportunity Employer: minority/female/disability/veteran

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Center Manager, Pace

Institute On Aging