Center Manager

The Center Manager is responsible for all the marketing, administrative and managerial functions of the entire center. This includes driving revenue and increasing scan volume as well as operational responsibilities. The Center Manager will spend a significant amount of time on marketing initiatives, i.e., building relationships with the physician referral base, meeting with local physicians and their staff (office managers, administrators, schedulers, nurses) and others who direct where referrals go for outpatient imaging, and the establishment of a positive community presence for the Center. There is also a strong operational focus which includes staffing and development, employee productivity, supervision, implementation of the MedQuest Best Customer Service Program, and successful completion of all Center activities.

Budgetary Responsibilities:

• Meet and exceed revenue budget; review numbers daily

• Reduce operating costs as a percent of net revenue

• Evaluate A/R and manage P&L

• Grow revenue beyond the budget

• Achieve maximum staff productivity

Sales/Marketing Responsibilities:

• Constantly improve marketing efforts on an on-going basis; develop strong relationships with referral sources and continually add new physicians' offices to the database each month

• Visit referring physicians offices to promote center services and evaluate their growing needs in order to effectively implement new services as appropriate

• Identify new diagnostic businesses that the referral base requires and will support

• Work in tandem with the Marketing Manager to maximize opportunities for the Center

• Evaluate business enhancers to determine if they are in place, are functional, and require improvements in process

• Share business enhancers with peers

• Make at least one presentation annually on a Regional Marketing initiative or best practice

• Annually increase number of payors

MedQuest Best Customer Service Program

• Implement, embrace and manage all aspects of the MedQuest Best Customer Service Program

• Encourage and train staff to actively become and remain a part of the MQ Best Customer Service Program.

• Conduct weekly rallies and reward employees through the Rewards and Recognition Program.

Effective Center Management and Operations:

• Supervise Center employees

• Manage a Center with over $2 million in net revenue

• Assure that deadlines are met with regard to the operational budget, daily reports, month-end reports, payroll and patient statements

• Conduct center meetings with staff to communicate pertinent information

• Provide long range goals and planning of facility, equipment and staff

• Manage workflow to ensure the effective use of human resources, time, equipment and supplies

• Become familiar with all business office functions in order to effectively manage employees and operations.

• Control expenses and resulting net income

• Provide solid leadership for center employees; supports management and displays a strong positive attitude at all times.

• Take ownership of all Center functions

• Maintain strict confidentiality with regard to medical records and other data 5

• Staff Productivity

• Ensure that all Center employees are performing in a satisfactory way and adding value to Center productivity

• Actively and routinely interfaces with employees to assess and address questions, issues and concerns on all fronts; be the "first point of contact" for employees

• Conducts annual (and periodic, as necessary) performance evaluations on all employees in a timely manner and ensures that total compensation reflects their contributions and performance

• Effectively recommends hiring, coaching, counseling, and termination of Center employees

Required knowledge, skills and ability:

• Knowledge of medical practices, terminology, and reimbursement policies

• Basic computer skills needed to function in office environment

• Ability to forecast and develop budgets

• Ability to establish reasonable A/R goals and objectives, manage the P&L and control expenses

Education:

• Undergraduate degree

Experience:

• A minimum of two years marketing experience or a demonstrated aptitude for marketing

• Two or more years of experience as a Center Manger OR Five or more years as a Marketing Manager

• Desired Qualifications:

• Four years of management experience in a medical or healthcare environment

• Experience in a leadership and/or managerial position; experience managing the operational aspects of running a business or a unit; direct supervisory experience

• Strong knowledge of A/R and operations of a center

About MedQuest Associates, Inc.:

MedQuest Associates, a wholly owned subsidiary of Novant Health, is the 2nd largest outpatient diagnostic imaging company, with a network of more than 60 imaging centers in eight states. We operate and manage mobile Magnetic Resonance Imaging (MRI), Positron Emission Tomography/Computed Tomography (PET/CT), ultrasound and mammography imaging equipment. Diagnostic imaging supports other health care practices by using, MRI, CT, X-Ray, nuclear medicine and ultrasound technology to identify and diagnose a broad range of medical conditions.

MedQuest Associates offers competitive salaries and benefit packages. Please visit our web site at www.mqimaging.com to learn more about our company.

Your career starts here! Apply online today to join the MedQuest team!