Center Administrator

Humana Inc. Jacksonville , FL 32277

Posted 3 weeks ago


Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.


Conviva is seeking a Center Administrator that will develops and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes and company initiatives including but not limited to Quality, HEDIS / STARs, AHCA, financial management and employee and patient retention.

Job Functions:

  • Meets operational standards by contributing to and implementing strategic plans

  • Meets financial standards by providing annual budget information

  • Organize office operations and procedures to optimize operational efficiency

  • Assesses customer satisfaction with services and resolves complaints

  • Improves quality results by studying, evaluating, and re-designing processes

  • Recommends programs, services, and maintenance requirements

Required Qualifications

  • Bachelor's Degree

  • 4 - 6 years of operational leadership experience within a multi-physician office or clinical group

  • Direct leadership experience and demonstrated ability to lead, coach and mentor teams

  • Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff

  • Knowledge of and experience working with Provider Communities

  • Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems

  • Knowledge of Excel, Word and Power Point Presentations in a business setting

  • A high level of engagement and emotional intelligence

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Basic knowledge of Population Health Strategy

  • Medicare knowledge

  • Managed care experience

  • Value Based Care knowledge

  • Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team

  • Solid understanding of medical care delivery, managed care financial arrangements and reimbursement

  • Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field or equivalent experience

  • Experience managing a budget of $500,000+


Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours


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Center Administrator

Humana Inc.