Cell Phone Repair Technician

Asurion Corporation Winston Salem , NC 27108

Posted 2 months ago

Sprint In-store Cellphone Repair Technician

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

Our team of Cellphone Repair Technicians have great passion for technology and connecting customers to products that enhance their every day life. Through providing exceptional customer support and technical expertise we build authentic connections with customers that drive long lasting relationships. You'll work inside a retail store and be the face of Asurion's in-store operations team delivering our award-winning personalized customer resolution experience.


  • Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.

  • Demonstrate eagerness and excitement to learn more about your customer to help provide them the best product knowledge

  • Sales oriented

  • Strive to gain and grow knowledge of Asurion's products and culture

  • Engage with and reassure customers to deliver outstanding customer service.

  • Able to speak to and be knowledgeable about all Asurion's products and how they can best serve and solve our customers issues

  • Meet or exceed key performance objectives including service and repair metrics.

  • Perform various inventory tasks such as counting and monitoring inventory levels.

  • One or more years of customer service/ retail sales experience required

  • Reliable and flexible when it comes to dealing with difficult situations

  • Demonstrate Asurion's Core Values in all interactions.

What we offer:

  • Competitive pay and benefits including health, dental, and vision.

  • Retirement Savings Plan

  • Paid Time Off

  • Tuition Reimbursement Program

  • Ongoing training to grow your skills

  • Uniform allowance

  • Subsidized cell phone plan

If you're a good fit for the job, you'll have:

  • Six months experience with product service support or troubleshooting electronics

  • Six months face-to-face customer service experience

  • Knowledge of mobile devices and operating systems

  • High School diploma or equivalent

  • Strong oral and written communication skills

  • Strong teamwork and collaboration skills

  • Basic knowledge of Microsoft Office

Store location for this job posting:
266 S Stratford RD STE 24B

Winston Salem, NC 27103

CUS32612 | Winston-Salem | North Carolina | US | 2020/02/12

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Technician 3

Wells Fargo

Posted 6 days ago

VIEW JOBS 4/2/2020 12:00:00 AM 2020-07-01T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. The purpose of the Service Technician 3 role is to support the designated critical facility location by maintaining equipment through preventative and corrective maintenance, conducting routine rounds and providing facility support to ensure 100% availability. The key job responsibilities of the Service Technician 3 will be to: * Perform duties related to the general building repair and maintenance, including repairs and maintenance to the Mechanical and HVAC systems. * Perform preventive maintenance to CRAHs, AHUs, Chillers, fan coil units, unit heaters, cooling towers, water and fuel oil pumps, exhaust fans, fire suppression systems, air compressors, water heaters, hot water, ice makers and some small refrigeration units. * Monitor and respond to alerts, alarms and emergency situations. * Assist in the operations of back-up generators and the necessary equipment to support the critical loads that the generator plants support. * Supervise external vendors to ensure regulations and operational procedures are followed. * Depending on the region, the incumbent may be required to carry or secure licensing to perform duties within the scope of their responsibilities. * Attend ongoing training to meet the minimum job requirements and as new equipment and process are developed. * Follow procedures to the letter without deviating. * Work independently with little or no supervision. * Work multiple shifts including weekends and overtime if required. Required Qualifications * Graduate from an apprenticeship, trade school, OR have at least 6+ years of experience in one or more of following trades- Commercial Electrician with electrical maintenance experience, Commercial HVAC Technician, Facility Engineer, appropriate relevant military training Desired Qualifications * 2+ years of Technical College experience with completed coursework in HVAC or BOMA * 4+ years of HVAC experience * Experience with BAS building automation systems, Fire and Life Safety systems, Chillers, Fans, Pumps, Cooling towers, AHU s * Experience in water treatment testing of Condenser water, and closed loop systems * Data Center experience or large commercial building experience * Knowledge and understanding of data center: critical facilities systems: electrical, mechanical, and HVAC systems * Ability to take on a high level of responsibility, initiative, and accountability * Ability to identify and assess issues then make sound decisions * Ability to interact with integrity and a high level of professionalism with all levels of team members and management * Strong organizational, multi-tasking, and prioritizing skills * Good verbal, written, and interpersonal communication skills Other Desired Qualifications * 2 year Technical College-HVAC and Building or equal BOMA Courses. * 4+ years' experience in HVAC. * Experience with BAS building automation systems, Fire and Life Safety systems, Chillers, Fans, Pumps, Cooling towers, AHU's. * Experience in water treatment testing of Condenser water, and closed loop systems. * Data Center experience or large commercial building experience. Job Expectations * Ability to lift 25 pounds * Ability to stand for extended periods of time Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo Winston Salem NC

Cell Phone Repair Technician

Asurion Corporation