Cell Phone Repair Technician

Assurant Saint Louis , MO 63150

Posted 2 months ago

Our Lead Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You'll work inside a T-Mobile store and be the face of Assurant's in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.

Responsibilities

  • Serve as a technical leader to other technicians in store and across our network

  • Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics

  • Engage with and assess customer device needs to deliver outstanding service

  • Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device

  • Meet or exceed key performance objectives, including service and repair metrics

  • Manage repair inventory involving new parts, recording inventory volumes and tracking parts

  • Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)

  • Supervises between 2 - 5 technicians

Requirements

  • 3 year of experience with product service support or troubleshooting electronics

  • 1 year of face-to-face customer service experience

  • 1 year of supervisory experience

  • Knowledge of mobile devices and operating systems

  • High School diploma or equivalent

  • Strong oral and written communication skills

  • Strong teamwork and collaboration skills

  • Basic knowledge of Microsoft Office

  • Any wireless device repair certifications are a plus (i.e., Apple Certified Technicians, CTIA WISE Certifications)

How We're Different

  • We're offering a $1,000 sign-on bonus

  • We start you with training so you can be an expert in device repair and provide a superior customer experience

  • We pay for you to become an Apple Certified iOS Technician and a Level 2 WISE Certified Technician

  • We provide excellent compensation, monthly bonuses and retirement programs

  • Your medical benefits begin on your first day

  • We provide tuition reimbursement available after 6 months

  • We deliver exceptional paid time off

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Cell Phone Repair Technician

Assurant