Cdso Senior Academic Program Coordinator

Job Posting Title:

CDSO Senior Academic Program Coordinator

Hiring Department:

Department of Computer Science

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Exempt

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

Location:

AUSTIN, TX

Job Details:

General Notes

Housed in the UT Austin Department of Computer Science, Computer and Data Science Online (CDSO) administers an innovative suite of at-scale online master's degree programs offered by the University of Texas at Austin. CDSO's online programs currently include the Master of Computer Science (MSCS), the Master of Data Science (MSDS), and the forthcoming (Spring 2024) Master in Artificial Intelligence. Priced affordably, built flexibly to accommodate working professionals, and scaled to educate thousands, these programs extend the promise of advanced technical education to a wide and varied student population.

Purpose

Reporting to the CDSO Director for Online Programs, the Senior Academic Program Coordinator will oversee provide administrative academic support and serve as a primary point of student contact for CDSO's online degree programs.

Responsibilities

• Serve as primary point of contact for graduate students. Provide in-depth information, clarification and interpretation of institutional and graduate program rules and regulations. Answer queries and process requests from students and faculty regarding enrollment issues such as leaves of absence, withdrawals, adds and drops and readmission; liaise with University offices to obtain approvals for petitions as required. Assist students with related inquiries including transferring credits, platform related guidance, etc. Advise students regarding enrollment issues and maintain records as required. Oversee the daily operations of the Graduate Office.

• Assist with student registration, provide enrollment support and maintain student records and databases. Oversee all tasks associated with student enrollment, including but not limited to surveys, course registration and notification to students of enrollment bars.

• Serve as primary point of contact with UT Graduate School on registration and degree evaluation.

• Maintain tracking system to assess and evaluate graduate program effectiveness, student retention, grade point averages, academic outcomes, and student placement; provide and utilize relevant data to improve graduate advising and program activities. Inform faculty regarding graduate student progress as necessary. Responsible for ensuring compliance with institutional rules, regulations, and procedures.

• Manage issues related to University requirements for progress toward degree, and maintain and degree audit system in EASI.

• Participate in occasional online information sessions.

• Request website updates as needed each semester, assist in maintenance/updating of program documentation and student resources, including student handbooks, Central Courses, and program website.

• Represent graduate student interests and concerns during team and program meetings. Monitor and represent CDSO programs in relevant campus-wide communities and forums, including the Graduate Coordinator Network.

• Assist Online Programs Team on specific tasks as needed.

Required Qualifications

• Bachelor's degree/equivalent from accredited university

• Five years of experience working with college students in an administrative or advising capacity

• Outstanding customer service skills; proven ability to work with varied populations successfully

• Documented ability to collaborate successfully and to work independently

• Ability to effectively manage multiple administrative tasks simultaneously

• Experience organizing and managing a large volume of data with a high level of attention to detail and accuracy

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience working with online courses and/or programs

• Some project management experience

• Experience using internal UT student tracking and information systems

• Experience using Salesforce

• Proven ability to provide practical solutions in the resolution of complex issues

• Proven ability to exercise high levels of discretion and independent judgment in interpreting and implementing program, school, and University policies

• Demonstrated experience establishing priorities to meet critical deadlines and short and long term strategic goals

Salary Range

$60,000+ depending on qualifications

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.