Cctv Service Technician

Kastle Systems Falls Church , VA 22040

Posted 2 weeks ago


Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle's mission is to be our customers' best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The Service Technician will service, install and maintain CCTV systems. Additionally candidate will troubleshoots, and repairs acess control systems. Experience servicing CCTV, various video systems, networking (TCP/IP), and associated network routers, gateways, switches. Must be able to troubleshoot problems at customer sites and remotely. To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations


The Technician will test, troubleshoot and repair all aspects of our security systems including video systems at customer sites. To that end, the Video Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Video Technician will ensure that video service orders are completed accurately and on time, and that these services meet or exceed client expectations.

Essential Duties:

  • Competent in the setup and operation of Windows PCs and servers.

  • Knowledgeable of networking principles (IP, DNS, DHCP, firewalls, VPN, cabling).

  • Knowledge and experience with wireless networks and troubleshooting.

  • Experience with video cameras, lenses, DVR, NVR and video management

  • Capable of installing and troubleshooting switches, routers and gateways.

  • Experience installing Ethernet and Fiber Optic networks.

  • Install, terminate, test, label cables: - Prepare racks and power for installation of customer equipment - Provide remote diagnostic and troubleshooting

  • All other duties as reasonably assigned



  • Five years of experience with CCTV and Networking, and servicing alarm, access control devices.

  • Work history must display stability and consistent attendance.

  • Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision.

  • Knowledge of building codes pertaining to construction, fire and electrical systems.

  • Ability to read and interpret wiring diagrams.

  • Desired: CCNA or A+ certification

  • Desired: Axis, Genetec or Milestone certification.


  • Networking, Computers, Alarm systems, Access Controls and CCTV.

  • Aptitude in basic programming

  • Thorough knowledge installation techniques.

  • Solid understanding of PIR technology, Doppler theory and AC/DC theory.

  • Thorough knowledge of electronic testing equipment, hand and power tools.

  • Proficient with MS Windows 7, MS Word & MS Excel

  • Must successfully complete Kastle's Training curriculum.

  • Mechanical aptitude and ability to use metering devices.

  • Must be able to climb stairs and ladders, and carry tools and equipment not to exceed seventyfive pounds.

  • Must be able to distinguish colors.

  • Ability to write and maintain accurate and concise daily records.

  • Ability to interface and communicate with customers and coworkers in a clear and professional manner.

  • Self-motivated and excellent attention to detail.

  • Must be available to work overtime, weeknights, and/or weekends as needed.

  • Must possess a valid driver's license and satisfactory driving record.

  • Must be able to meet and continue to meet state licensing requirements for security.

  • Must be at least 18 years of age and eligible to work in the US.

Physical & Mental Requirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the duties of this role, the employee may be required to talk and hear face-to-face and while using telecommunication devices; sit for long periods of time; use hands and fingers to handle or feel, and manipulate standard keyboard, mouse and office equipment; stand, walk, and reach; lift and carry with arms and hands; use close vision; and be able to adjust visual focus.

The employee must be physically and mentally capable of functioning effectively for extended periods of time and consistently produce organized thoughts and execute sound judgment in environments with:

  • Moderate to high levels of stress

  • Competing demands and dynamic response required

  • Open floor plans with ambient noise and activity consistent with office or call center work

  • Ongoing construction

Travel requirements:

by automobile, plane and other modes of public transportation may be required.

Must be able to:

  • Lift and carry up to 75 pounds

  • Work unsupervised

  • Work closely with others/ as part of a team

  • Work under close supervision

  • Wrk in enclosed spaces

  • Ue color vision to distinguish colored wires, signals, other lighting devices,

  • Ue and manipulate hand tools, small power tools, communication and diagnostic devices

Work Environment

The following work environment characteristics are representative of the environment the employee will encounter while performing the duties of his/her job;

  • the employee is subject to prevailing weather conditions at the time,

  • the noise level in the office environment is usually quiet to moderate

  • The employee may be exposed to moving mechanical parts, tools and vehicles

Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job.

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Cctv Service Technician

Kastle Systems