CC Ad Specialty Representative

Oriental Trading Company Omaha , NE 68102

Posted 4 months ago

CC Ad Specialty Rep (Temporary)

Are you ready for a career where fun means business? Join us at Oriental Trading Company, a Berkshire Hathaway Company!

Essential Functions
1.Receive and process customer inquiries through the mediums of chat, email and telephone in a professional and courteous manner based on current procedures.
2.Accurately re-draw and set up customer artwork that is received through email, website, fax or phone orders.
3.Assist customers with issues related to credits, claims, returns and reships.
4.Work with external vendors in orders to resolve customer service related issues.
5.Process purchase orders to be sent to the external and internal vendors.
6.Process invoices to close out customer order to obtain payment.
7.Follow up with external vendors on the status of customer order.
8.Artistic ability to create designs that are artistically interesting and appealing to customers.
9.Research and release unauthorized returns/undeliverable and customer service issues returns.
10. Research, answer, and follow-up with any product questions for internal and external customers for all business units.
11. Input replacement orders when received with returned merchandise. Track and file all returns that arrive with sufficient information.
12. Confirm orders are accurate for sizing, placement locations, processes and garment types.
13. Answer, investigate, and respond to customer service related issues via e-mail, phone, and written communication using established customer service guidelines.
14. Assist business customers with high volume orders and discounts.
15. Process sample requests.
16. Communicate delays or problems that might keep a specific art from being completed.
17. Ensure quality standards are maintained when producing artwork.
18. Meet Department production standards.
19. Maintains regular, predictable attendance.
20. Abides by all policies and procedures of the Call Center Department and Oriental Trading Company.
21. May be required to perform any of the above functions at any of the company locations.
22. Must be able to attend face to face meetings on short or little advance notice.
23. Work in the Call Center Department office environment requires in-person collaboration among colleagues and boundary partners.

Marginal Functions
1.Handle customer calls and mail order entry as assigned (as trained).
2.Act as support to other customer support areas.
3.Performs other duties as assigned

Knowledge, Skills, and Abilities

  • Requires strong customer service skills with a solid overall understanding of OTC's products, mail order procedures, and order entry policies and procedures.

  • Maintain working knowledge of all areas of production, and order entry, as it pertains to art and production.

  • Proficient in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.

  • Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers.

  • Requires excellent interpersonal, verbal, and written communication skills.

  • Must possess good decision making and problem-solving skills.

  • Must be able to prioritize and work independently on multiple tasks with little supervision.

  • Requires attention to detail and strong organizational skills.

  • Strong understanding of layout, topography, and color.

  • Must be flexible and possess a professional attitude.

  • Requires proficient knowledge of Windows/Office software.

  • Provide ideas and suggestions for improvement of processes; participate in efficiency evaluations as needed.

  • Capable of translating designs to standard company templates/formats for production.

  • Requires sitting for extended periods of time and the ability to stoop and bend.

  • Although position is primarily sedentary, frequent movement is required.

  • Position may require individual to be able to sit, stand and/or walk for the duration of the shift.


  • High school diploma or equivalent

  • Graphic Design Associate degree preferred


  • Oriental Trading Company Customer Service Agent training required. Previous sales experience preferred.

  • 2-4 years of professional experience designing and producing print, preferred.

  • Proficient in Adobe Creative Suite on a Mac platform.

  • Knowledge of screen-print process and techniques preferred.

To apply


To apply in less than ten minutes click the "Apply" button or view a complete list of our current openings at


To apply in less than ten minutes, log in to Ultipro.

  • Click on the "Myself" tab

  • Click on the "My Company" tab

  • Click on "View Opportunities" from this section

ATTENTION: If you are creating a new profile, you must Save the profile information and then login with your new user when prompted to complete the application process.

All work and no play just isn't our style. Join us today!

Oriental Trading Company, a Berkshire Hathaway Company ( is the nation's leading direct marketer of value-priced novelties, toys and party supplies andwelcomes talented, motivated people who want to build a meaningful career and Make The World More Fun!

Oriental Trading Company is the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. Recognized as one of the Top 20 Internet Retailers based on customer satisfaction, Oriental Trading offers over 40,000 products to consumers, educators, businesses and non-profit organizations. Oriental Trading employs approximately 1,600 employees and makes the world more fun with items ranging from pink flamingos and wedding favors to holiday decorations, educational games and crafts. In 2013, Oriental Trading acquired MindWare, an award-winning creator and manufacturer of educational toys and in 2014, acquired SmileMakers, the leader in patient giveaways and practice promotion products. Oriental Trading is a Berkshire Hathaway company.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Compliance Analyst Ad Review

Carson Wealth

Posted 2 weeks ago

VIEW JOBS 8/10/2019 12:00:00 AM 2019-11-08T00:00 Who We Are In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. Its the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change. We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska: Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice. Who We Want The role of the Compliance Analyst focuses on helping the firm and its advisors adhere to the rules and regulations of the financial services industry. The Compliance Analyst will help review advertising, exception reports, electronic and written correspondence, and other material that is required to be reviewed per the written supervisory procedures of Carson. What To Expect * Review of CWM, LLC marketing materials and other incoming communications with the public which include websites, social media, videos, radios shows for compliance with Cetera Hybrid RIA model requirements, applicable regulatory and company standards. * Review of supervisory and compliance surveillance and exception reports and address issues with appropriate individuals. Follow through remediation process. * Compliance administrative processing of non-CWM, LLC built systems such as RegEd * Assist with monitoring compliance with firm attestations, certifications and disclosures (OBAs, personal brokerage accounts) through Salesforce and RegEd. * Assist with performing approved testing to assess the adequacy of the firm's policies and procedures * Interface with compliance designees in satellite offices * Participate in cross-functional teams working strategic initiatives * Travel and perform onsite branch examinations of our Foundational and Affiliated Partner offices throughout the United States. * Help maintain compliance manuals * Assist in preparing and conducting compliance training programs * Other duties related to compliance and risk as assigned What You Need * Intermediate level of skill in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc) * Familiar with, or eagerness to learn new technology skills * Ability to prioritize responsibilities and perform under pressure in a fast paced environment * Superior written, verbal and interpersonal communication skills * Ability to demonstrate confidence to proactively identify potential concerns that call for formal attention as well as ability to communicate that potential concern professionally. * Flexibility and strong ability to multi-task while remaining organized with attention to detail * Ability to explain rules and regulations while acting in a professional manner * Superior customer service skills with sense of urgency and excellent response times required Preferred Education and Experience * Bachelors Degree in related field is preferred * 2-3 years compliance experience in a fast-paced environment, at a registered investment adviser or at compliance consulting firm is preferred. * Ability to travel 20% of time * Series 7 and 24 licenses a plus * Audit experience a plus * Experience with Salesforce, Smarsh and RegEd a plus Carson Wealth Omaha NE

CC Ad Specialty Representative

Oriental Trading Company