CaptionCall Account Manager
Help make a difference!
CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.
Essential Duties and Responsibilities
Generate leads by demonstrating the CaptionCall phone and service to Hearing Health Providers.
Manage Provider accounts using the established Provider Visit Program processes
Assist Providers with the tools to refer their patients and customers to apply for the CaptionCall phone and service
Represent CaptionCall at various events as assigned
Install the CaptionCall phone and train users when needed
The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Other duties as assigned
Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be able to comfortably and clearly present to large and small groups.
Must be able to adapt to various sales situations and environments
Must be reliable, organized and punctual
Must be able to work independently
High school diploma or equivalent
Basic computer knowledge and experience
Sales or similar experience
Experience working in the hearing health field
Familiarity with assistive devices for the hearing impaired
Experience working with senior citizens
Other General Requirements/Additional Notes
Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
CaptionCall, because life is calling.
Equal Employment Opportunity:
CaptionCall is an Equal Opportunity, Affirmative Action Employer