CaptionCall Account Manager
Help make a difference!
CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.
Essential Duties and Responsibilities
Generate leads by demonstrating the CaptionCall phone and service to Hearing Health Providers
Manage Provider accounts through in-person field visits along with inside sales tactics
Train Providers on the patient certification and referral process process
Represent CaptionCall at various events as assigned
The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Other duties as assigned
Provide excellent customer service
Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual healthcare professionals
Must be able to comfortably and clearly present to large and small groups.
Must be able to adapt to various sales situations and environments
Must be reliable, organized and punctual
Must be able to work independently
Ability to effectively communicate in English through reading, writing, speaking and listening
Outside Sales or similar experience
Familiarity with assistive devices for the hearing impaired is a plus
Experience working with senior citizens
Basic computer knowledge and experience
High school diploma or equivalent
Other General Requirements/Additional Notes
Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
CaptionCall, because life is calling.
EOE, Disability/Age Employer:
CaptionCall is an EOE, Disability/Age Employer