CBO Team Lead

Overview

Concentra is recognized as the nation�s leading occupational health care company. � With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America�s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. � The CBO Team Lead is responsible for performing a variety of tasks related to assisting a Central Business Office (CBO) Supervisor and CBO Manager/Director in revenue life cycle management.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:� �

• Perform lead duties in CBO areas, such as Cash Application, Accounts Receivable, and Billing

• Train colleagues on policies and procedures. Provide orientation for new colleagues.

• Assist CBO Supervisors/Managers in process management

• Assist colleagues with implementing CBO initiatives

• Assist colleagues with problem resolution

• Schedule department work and assign tasks

• Provide input to Supervisor about colleague performance

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. �

Qualifications

EDUCATION/CREDENTIALS: � - High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience � JOB RELEVANT EXPERIENCE: - Customarily has at least two or more years of accounts receivable and medical billing experience � � DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES: � - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

• Proficient in Microsoft Word and Excel knowledge

• Effective customer service and written and verbal communication skills

• Ability to work under tight time schedule as well as handle and prioritize tasks

• Problem solving skills

• Ability to work independently

• Attention to detail

• Ability to assist peers WORKING CONDITIONS/PHYSICAL DEMANDS: �

• Office Environment

• Sitting for extended periods of time

• Ability to lift light weights of up to 20 lbs.

Additional Data

• 401(k) with Employer Match

• Medical/Vision/Prescription/Dental Plans

• Life Insurance/Disability

• Paid Time Off

• Colleague Referral Bonus Program

This position is eligible to earn a base compensation rate in the range of $24.29 to $27.93 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

• Accepting applications through 7/9/24 date

• External candidates: submit your application on concentra.com/careers

• Current colleagues: visit the internal career portal on the main page of MyConcentra to apply

Concentra is an Equal Opportunity Employer, including disability/veterans