CBH Rentals Resident Manager

CBH RENTALS RESIDENT MANAGER

• Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day?
• Want to join a company voted 1st in Best Places to Work in Idaho?
• We are seeking a CBH Rentals Resident Manager to join our amazing CBH Rentals team!

SUMMARY:

This position plays a key role in the overall success of CBH Rentals. We’re seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people and provide a top-notch rental experience. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.

KEY RESPONSIBILITIES:

• Provide top-notch resident support and interaction to contribute to a high-quality environment for residents.
• Provide overflow backup support as needed to the Leasing and Marketing team, touring prospective residents, answering questions.
• Maintain the highest level of customer service with all prospects, residents, vendors and co-workers.
• Day to day administrative operations of the assigned community.
• Compliance with all company and industry standards, staying up to date with all applicable laws
• Application Processing
• Resident Move in Processing
• Resident Move Out Processing
• Delinquency Management
• File Accuracy/Management
• Resident Cycle Management
• Resident Conflict Resolution
• Administrative Management (filing, cleaning, supplies)
• Curb Appeal
• Reporting and Scoreboards
• Market and competitive research and knowledge base
• Qualify potential residents by determining their needs and eligibility, and more.
• Participate in marketing aspects of the community to support marketing and sales goals.
• Management of onsite community needs and activity, as well as specific resident inquiries and concerns.

Requirements

• Strong interpersonal and customer service skills.
• Highly organized, flexible, dependable and quick to respond.
• Strong attention to detail and accuracy in data entry.
• Strong critical thinking skills to evaluate and process applications.
• Strong communication and problem-solving skills.
• Able to work well with others (individually and in a team), with a high degree of self- awareness.
• A background in leasing, marketing or other facets of the rental industry.
• Salesforce experience and knowledge are a plus.
• Resident management experience, and Appfolio and Salesforce knowledge a plus.
• Leasing/Sales/Property Management knowledge and background are a plus.

Benefits

• Quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Retirement Plans
• Paid Time Off
• Annual Growth Reviews
• Career Path Development
• Fun & Loving Work Environment