South State Bank Decatur , AL 35602
Posted 2 days ago
As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
ESSENTIAL JOB DUTIES
Make an average of 65 calls a day
Work buyout schedules if assigned
Perform research on past-due invoices
Work email and statement exceptions if assigned
Work return mail if assigned
Document status updates in cbCentral in a clear and concise manner
Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
Solicit customer enrollment for e-mail statements
Work and resolve assigned tasks in cbCentral in a timely and accurate manner
Escalate payment status issues to Collections Management
Train new collectors on collection policies/procedures and system use
May assist with dispute resolution process
South State Bank