Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

CB - Business Support Management- Senior Office Manager - VP

Expired Job

Jpmorgan Chase & Co. Dallas , TX 75201

Posted 1 week ago

Apply Now

CB - Business Support Management- Senior Office Manager - VP

Req #: 180098305

Location: Dallas, TX,US

Job Category: Accounting/Finance/Audit/Risk

Job Description:

Office Management ("OM") is a function within the Commercial Bank (CB) Business Support Management (BSM) Center of Excellence and, where applicable, is a catalyst for spearheading the processing of employee movement, asset and application provisioning and real estate moves (in partnership with CB Systems Access Team and the CB Real Estate Team).

The team works in partnership with all employees within CB including business managers, senior management and all related support groups (Business Management, Finance, HR, Real Estate, Compliance, Technology, etc.).

Primary Responsibilities:

This position is accountable for CB wide development and leadership of the Office Management function and team including:

  • Developing and leading a large, highly skilled, cohesive and motivated team of OM's across the CB.

  • Ensuring timely and accurate execution of all employee movement and other accountabilities

  • Ensuring exceptional end to end service delivery throughout the CB

  • Continuing to build out a robust and scalable service model

  • Leveraging technology to improve efficiency of workflow management and all business processes across CB

  • Driving consistency across all LOB OM's with defined SOP's and controls. Defining metrics and reporting

  • Leading a broad range of ancillary operational and control functions such as maintenance of floor plans, recertification of system entitlements and access, execution of real estate moves, manage technology asset capture and Ad Hoc resource for troubleshooting, etc.

  • Maintaining regular communication, updates and relationships with LOB leadership

  • Build strong partnerships with all constituents. Ensures business connectivity with key internal partners and corporate initiatives. Effectively updates all LOB's on key initiatives across CB.

  • Consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity

  • Provides thought leadership and actively seeks opportunities to improve the infrastructure and builds consensus around solutions

The ideal candidate will possess the following:

  • A minimum of 8 - 10+ years of senior level management experience, preferably in a large financial services organization. Internal candidates are highly preferred.

  • Professional leadership- excels at motivating both individual and team performance. Fosters collaboration and recognizes accomplishments

  • A strong track record in successful people, business and project leadership at a national level.

  • Strong technology and process proficiency.

  • Exceptional communication skills- confident, organized and clear. Can effectively interact with all organizational levels.

  • Strong presentations skills and fluency in Microsoft Office Suite

  • Exceptional judgment

  • Partnership mentality- collaborative with strong presentation and influence skills.

  • Control orientation- Enforces a dynamic control/ compliance environment and continually mitigate risk in business processes Works with an appropriate level of independence to solve issues and escalates timely to the appropriate internal constituents

  • Drive for Excellence- Consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity

  • Fluency in Excel and PPT. Presentation skills and reporting required

  • Highly effective problem solving skills

  • Independence, organizational ability and consistently meets deadlines

  • Demonstrated experience in leading large cross business projects

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Manager Vendor Management

Verizon Communications

Posted Yesterday

VIEW JOBS 1/19/2019 12:00:00 AM 2019-04-19T00:00 What you'll be doing... Customers rely on us for the best network and entertainment. With every call, our team has the opportunity to create a new, happy customer with our cutting edge video, voice and internet services. Your role will be multi-faceted and will require an understanding of customer experience, adaptive learning, analytics, change management and project management. You will coordinate the integration of data sources, predictive modeling, reporting requirements and end-user training and communications. You will be the go-to expert in validating data, performance, investigating complex technical problems, data discrepancies and behavior trends and root-cause analytics to impact key business objectives. Your role will impact business initiatives while optimizing the customer experience and cross-channel engagement. You will be relied upon to lead a small team of direct reports and your proven expertise will motivate the team to achieve breakthrough results. You will have an aptitude for synthesizing information and conveying complex data in clear and creative ways. You will play a vital role in driving our vendor relationships through user-story documentation, stakeholder relationships and communicating expectations and results. * Lead and develop a management team of 2-4 direct reports tasked with driving results in our vendor call center located both onshore and offshore. * Work independently, multi-task to analyze performance trends across multiple business partners, and identify synergies, discrepancies and process improvement opportunities. * Develop and maintain various reports and/or executive dashboards and executive presentations to include data analysis and research. * Develop streamlined processes to ensure effective communication of business performance and initiatives. * Manage system and tool access, and maintain content updates for shared websites for internal and external teams. * Manage all aspects of the vendor relationship from financials, metrics, security audits, communication, staffing, and driving revenue. What we're looking for... You're energized by driving results. Sharing this energy with a team that you can develop and motivate excites you most. You thrive in a fast-paced dynamic environment. You set the bar high when it comes to achieving goals and you know how to motivate others to help you get there. You'll need to have: * Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience. * Call center/call center management experience. * Work experience with analytics, key metrics and training development. * Knowledge of SQL Server, Tableau or other executive dashboard/analytic tools. * Experience with Microsoft applications, G Suite and SharePoint. * Willingness to travel up to approximately 50% of time to our onshore and offshore centers Even better if you have: * A degree. * Ability to deliver executive presentations. * Strong ability to inspire and lead teams that don't directly report to you. * Vendor management experience. * Understanding of Verizon systems, such as Optix, STAC, VZAI, CXI, Mobile Coach, Nexidia, MyInfo. When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. Verizon Communications Dallas TX

CB - Business Support Management- Senior Office Manager - VP

Expired Job

Jpmorgan Chase & Co.