CB - Business Support Management- Senior Office Manager - VP
Req #: 180098305
Location: Dallas, TX,US
Job Category: Accounting/Finance/Audit/Risk
Office Management ("OM") is a function within the Commercial Bank (CB) Business Support Management (BSM) Center of Excellence and, where applicable, is a catalyst for spearheading the processing of employee movement, asset and application provisioning and real estate moves (in partnership with CB Systems Access Team and the CB Real Estate Team).
The team works in partnership with all employees within CB including business managers, senior management and all related support groups (Business Management, Finance, HR, Real Estate, Compliance, Technology, etc.).
This position is accountable for CB wide development and leadership of the Office Management function and team including:
Developing and leading a large, highly skilled, cohesive and motivated team of OM's across the CB.
Ensuring timely and accurate execution of all employee movement and other accountabilities
Ensuring exceptional end to end service delivery throughout the CB
Continuing to build out a robust and scalable service model
Leveraging technology to improve efficiency of workflow management and all business processes across CB
Driving consistency across all LOB OM's with defined SOP's and controls. Defining metrics and reporting
Leading a broad range of ancillary operational and control functions such as maintenance of floor plans, recertification of system entitlements and access, execution of real estate moves, manage technology asset capture and Ad Hoc resource for troubleshooting, etc.
Maintaining regular communication, updates and relationships with LOB leadership
Build strong partnerships with all constituents. Ensures business connectivity with key internal partners and corporate initiatives. Effectively updates all LOB's on key initiatives across CB.
Consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity
Provides thought leadership and actively seeks opportunities to improve the infrastructure and builds consensus around solutions
The ideal candidate will possess the following:
A minimum of 8 - 10+ years of senior level management experience, preferably in a large financial services organization. Internal candidates are highly preferred.
Professional leadership- excels at motivating both individual and team performance. Fosters collaboration and recognizes accomplishments
A strong track record in successful people, business and project leadership at a national level.
Strong technology and process proficiency.
Exceptional communication skills- confident, organized and clear. Can effectively interact with all organizational levels.
Strong presentations skills and fluency in Microsoft Office Suite
Partnership mentality- collaborative with strong presentation and influence skills.
Control orientation- Enforces a dynamic control/ compliance environment and continually mitigate risk in business processes Works with an appropriate level of independence to solve issues and escalates timely to the appropriate internal constituents
Drive for Excellence- Consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity
Fluency in Excel and PPT. Presentation skills and reporting required
Highly effective problem solving skills
Independence, organizational ability and consistently meets deadlines
Demonstrated experience in leading large cross business projects
Jpmorgan Chase & Co.