Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Cath Lab Field Service Engineer (San Diego, CA)

Expired Job

Philips San Diego , CA 92140

Posted 5 months ago

Job TitleCath Lab Field Service Engineer (San Diego, CA)

Job Description

In this role, you have the opportunity to

Support Philips Imaging Systems business in the San Diego, CA area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

You are responsible for

Customer Ownership

  • Build credibility and trust with customers by conducting pro-active customer visits.

  • Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.

  • Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.

  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.

  • Generate revenue growth by offering solutions aligned with service portfolio.

Teamwork

  • Adopt, develop and implement best practices.

  • Proactively schedule activities and make yourself available to assist others.

  • Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assist in identifying training gaps within the team.

  • Actively seek to mentor others.

  • Actively participate as a member of regional work team and works to improve team processes.

Compliance

  • Operate under the required knowledge of State and Federal regulatory requirements. Adhere to established training, quality, and safety requirements.

  • Manage company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.

  • Perform all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

Technical

  • Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.

  • Independently resolve equipment and customer issues.

  • Independently complete PMs, FCOs, installations, and all related tasks.

  • Independently diagnose and resolve electronic, network, and mechanical problems.

  • Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively.

You are a part of

Working as part of our Global Sales and Service organization, you'll benefit from the team's growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

To succeed in this role, you should have the following skills and experience

  • Associate Degree in electronics or equivalent combination of education and experience. At least 2 years' experience in diagnostic imaging or 4 years' experience in the electronics industry, preferably in a field service environment.

  • Previous experience with Cath Lab equipment required

  • BSEE/BSEET/BSME/BSMET preferred

  • Working knowledge of computers and networking.

  • Have and maintain a valid driver's license and a driving record that is in compliance with Philips' Fleet Policy.

  • Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred.

  • Experience with diagnostic imaging equipment required.

  • Strong organizational skills, self-disciplined, and the ability to work independently.

  • Ability to communicate effectively with various levels of employees and customers both verbally and in writing.

  • Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.

  • Ability to adapt to changing work requirements in a complex, fast pace environment.

  • Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.

  • Ability to read and interpret schematics and site drawings.

This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we're used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-PH1

Contact

If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. In case of technical difficulties, please send an email to careersite@philips.com.

(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Branch Service Officer Floater San Diego Coastal San Diego CA

Union Bank, N.A.

Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Description: Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group. Job Summary: Reporting to the Regional Manager, the Branch Service Officer Floater is responsible for assisting management with day-to-day branch operations with an emphasis on risk mitigation and regulatory compliance, in addition to coaching and promoting effective sales referrals activities and providing ongoing staff training and development. The position requires collaboration as well as independence and flexibility as the incumbent must travel to assist branches within the region as requested. The Branch Service Officer Floater may receive day-to-day work direction from the Regional Manager, Branch Manager or Branch Service Manager, if applicable. Depending on the office assigned, the Branch Service Officer Floater may also be responsible for service management of specialty segments. Major Responsibilities: 35% Branch Operations/Risk Management/Compliance * Assist the branch in the training and support of risk mitigation activities. * Ensure the branch staff understands, has knowledge of, and adheres to operating policies, procedures and regulatory requirements. * Effectively resolve problems, exceptions, and account adjustments. * Approve or disapprove transactions within assigned authority limits. * Assist the branch in leveraging workforce planning tools to optimize staffing. When necessary, may be required to perform activities related to other branch positions (e.g. cash handling, opening new accounts). * Time spent performing cash handling and/or opening new accounts could vary based on branch volumes and staffing. 25% Customer Service * Assist Manager to ensure consistent and exceptional experiences are provided to foster customer satisfaction and retention. * Resolve customer issues and complaints in a timely, professional and effective manner. * Act as liaison with other support areas of the Bank to resolve customer issues. 20% Training/Coaching Staff * Assist Manager in the coaching of staff as appropriate. * Provide guidance to branch employees to ensure they are able to perform their job effectively * Coach applicable staff to ensure consistent performance expectations are achieved 20% Sales Support Activities * Promote sales referrals by demonstrating leadership and modeling the sales culture. * Assist the branch in coaching tellers to effectively identify quality referral opportunities and refer appropriately. * The Branch Service Officer Floater actively supports the programs and goals of Branch and Bank Management and must be able to operate the office in the absence of other branch officers. Qualifications: Additional Information: * Typically requires 2+ years of experience and increasing levels of responsibility within branch operations. * Possess knowledge of banking products and services. * Requires strong sales and service orientation and the ability to communicate effectively with all levels of management and clients. * Possess excellent verbal, written and interpersonal communication skills. Requires hands-on experience in opening of new accounts, lost or stolen checkbook, deceased processing, conversion to trust account, etc. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses. Union Bank, N.A. San Diego CA

Cath Lab Field Service Engineer (San Diego, CA)

Expired Job

Philips