Catering Sales Manager

Description

Reports to: Director of Sales

Pay Range: $68,000.00 to $72,000.00

Application Deadline:February 28, 2025 or until position is filled

Age requirement: 18+

Education or Formal Training:

• High school diploma or GED a must
• 1-3 years previous sales or event management experience a must
• College degree preferred
• Computer skills with Delphi Conference Services Management System preferred

General Purpose: To provide a superior level of customer service beginning in the contracting phase. Provide hands on assistance to all social groups: i.e., weddings and mitzvahs, golf tournaments, banquets as well as corporate events while on property. Works closely with Director of Sales, Director of Event Management, Conference Service Managers, other Catering and Sales Managers, as well as operational departments. Uphold Clear communication and interaction with all departments and department heads on a variety of topics associated with these groups are a must. This individual will be a highly motivated, customer service expert who is results oriented, and works well in a fast-paced environment.

Essential Duties/Responsibilities:

• Provide excellent customer service to Conference and Catering groups in the contracting, pre-planning stage, and while they are on property.
• Ensure Sales and Catering goals are met. The hotel reserves the right to establish and revise goals due to changing business needs.
• Establish and maintain a positive, professional relationship with client through effective, accurate, timely and reliable communication and action. Always remaining one step ahead of the client in anticipation of their needs.
• Guarantee that each client's expectations, requirements, and requests are being met prior to arrival and throughout their visit.
• Greet all clients while on property. Meet with the appropriate staff prior to the function to ensure any deficiencies are corrected by respective personnel.
• Communicate with clients via telephone contact, written correspondence, and in person. Our policies and procedures as they relate to the coordination of their events.
• Respond to all Conference and Catering group inquires in the established timely manner.
• Answer all incoming calls within 3 rings and with the proper greeting and telephone etiquette. Timely response to phone calls and messages, ensuring the messages are returned.
• Attend events related to developing business and conduct sales calls (in person and via phone) to develop new accounts and event contracts.
• Ensure that all necessary information is obtained from the client in a timely and accurate manner. Ensure all communication to other departments is produced accurately and on time. Communicate the guest requirements clearly to all the appropriate department according to the prescribed standard operating procedures.
• Levels of patience, tact, and diplomacy to defuse anger, collect information and resolve conflict.

Other Duties/Responsibilities:

• Assist team in a variety of activities as deemed necessary
• Attend departmental meetings, operation meetings when necessary, and hotel staff meetings
• Participate in hotel initiatives
• Site Tours
• Departmental projects as needed.

Associate is held accountable for all duties of this job.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge:

• Basic knowledge (Microsoft applications, Delphi/Internet applications)
• Customer service/quality focus
• Business/Financial knowledge
• Phone etiquette
• Meeting room set up & space management
• Basic Audio Visual knowledge
• Food & Beverage knowledge
• Menu planning/exhibit knowledge
• Décor enhancements
• Basic planning skills

Skills:

• Effective communication/inter-personal skills
• Team player
• Goal oriented
• Creative up-selling techniques
• Strong verbal and written communication skills
• Excellent listening skills
• Mathematical skills
• Presentations skills
• Typing skills
• Scheduling
• Time Management

Abilities:

• The ability to work well in a team
• Ability to learn quickly
• Must be adaptable and flexible
• Ability to multi-task
• Remain calm and professional under stress
• Ability to maintain a positive attitude
• The ability to handle conflict and confrontation
• Ability to work with little or no supervision
• Be able to make decisions, possess good judgment
• Must be able to showcase initiative to include anticipating guest needs before it becomes a necessity.
• Must be able to evaluate and select or suggest alternative courses of action quickly and accurately.

Material and Equipment Directly Used:

Standard office equipment

Working Environment/Physical Activities:

Some bending, reaching, pushing and pulling are required up to 20lbs.

May be at computer and desk for long periods of time. Satisfactorily communicate with guests, management and co-workers to their understanding

What are the Perks?

• Exclusive team member discounts, including travel discounts!
• Paid time off, including holidays
• Extensive benefits package
• And more!

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Crescent Hotels & Resorts