Intercontinental Hotels Group Austin , TX 78719
Apply Now Description
Originally built in 1924 as the city's first high-rise hotel, the InterContinental Stephen F. Austin's rich history and luxurious accommodations offer a truly unique experience of Texas hospitality. Conveniently located in the heart of downtown Austin next door to The Paramount Theatre. Known to Austinite's as the Stephen F, our historic Art Deco faade has been a famous landmark for more than 90 years. Unwind after a busy day in our health club or on the terrace at our Stephen F's bar.
Your day to day
Develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction.
Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business.
Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
Promote teamwork and quality service through daily communication and coordination with other departments.
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.
Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.
May assist client in menu planning. May coordinate food, beverage, table arrangements and decorations with Banquet Department.
Perform other duties as assigned.
What we need from you
Some College plus 2 years sales and catering Hotel experience, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Frequently standing up or moving within and outside of the facility
Carrying or lifting items weighing up to 25 pounds
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, tradeshows, conventions, etc.
What we offer
In return we'll give you a competitive financial and benefits package including, free shift meals, healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan, 31 DAY discounted Bus passes. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.