Catering Sales Manager - Graduate By Hilton Ann Arbor

Collegiate Hotel Group is seeking a Catering Sales Manager to join Graduate by Hilton Ann Arbor and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for learning the hotel brand and strategy
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer interaction
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
• Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
• Achieve all predetermined sales goals for revenue and sales activity
• Provide prompt and accurate responses to all client requests for proposals and information
• Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
• The main job function of the Catering Sales Manager is to ensure that all events run as planned
• Sign contractual agreements and usually keep records of all communications in writing
• Meet with the heads of other departments in the hotel to coordinate any planned events
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
• Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented and maintain existing accounts with active trace/follow up system
• Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
• Provide prompt and accurate responses to all client requests for proposals and information
• Other duties as assigned

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of 3 years in hotel or conference Catering/Sales

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively verbally and in writing
• Excellent listening and problem-solving skills
• Ability to exceed expectations of guests and team members
• Negotiating Skills
• Strong computer skills
• Must have flexible work hours that may include evenings, weekends, and holidays

BENEFITS/ PERKS

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan+ company match
• Paid time off for eligible team members
• Holiday pay/ paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
• Collegiate Hotel Group is an Equal Opportunity Employer.