1.With Catering leadership team, plans and develops event concepts, formulates service methodology and cost for catered events. 2. Coordinates services, rentals (tables, chairs, and linens), buy-outs (flowers, props), AV, entertainment and other related requirements. 3.
Manages, supervises and coordinates the activities of catering staff including culinary team, captains, servers, etc. 4. With Catering leadership team, participates in weekly staff meetings, ongoing training guidance on work rules, service standards (banquet, buffet, and drop-off), practical functions, customer service and operational excellence. 5. Oversees the implementation of Yale Hospitality policy; ensures that policies are being uniformly carried out and recommends changes and revisions to policies and procedures. 6.
Manages the planning, preparation, production and delivery of catered events in compliance with established university departmental policies and procedures. 7. Fosters, enhances and maintains excellent professional relationships with clients, guests, alumni and other stakeholders. Actively sells catered events and products by establishing relationships within the Yale marketplace.
Responsible for creating extraordinary experiences for customers. 8. Responsible for attendance and weekly payroll processing for all employees. 9. Manages event ordering systems software and billing processes and provides sales summary reports as required. 10.
Coordinates events with other university departments such as, facilities, police and security, access control, media services and others as needed or required. 11. Manages strict adherence to sanitation policies and procedures as well as proper food handling procedures. 12. Maintain University policies and procedures.13.
May perform other duties as assigned.
Required Education and Experience
Bachelor's Degree and two years of previous hospitality and/or catering management experience or an equivalent combination of education and related experience.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
Reporting to the Managing Director of Catering, this position provides support and leadership in planning, producing, managing and executing excellence in operations of Yale Hospitality catered events. Provides leadership for professional and service staff to ensure high-quality catering standards are successfully implemented to create memorable guest experiences.
College or university dining service experience is preferred. Large volume offsite catering experience. Experience managing bargaining unit employees.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance.
Questions regarding Title IX may be referred to the University's Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: firstname.lastname@example.org.