Catering Lead, F/T - Dining Services - Roger Williams University

Job Description:

The Catering Service Attendant Lead ensures that food is prepared and served at scheduled functions under the supervision of the Catering Manager. This position is primarily responsible for organizing catering event order sheets, pull lists set up, service, break down and clean-up of multiple functions or areas on campus.

Objectives

• Demonstrates effective problem solving skills, understanding the importance of remaining professional and calm in stressful situations in order to achieve positive outcomes.

• Exemplifies the ability to plan for daily success, managing time while focusing the team to ensure excellent customer service.

• Exhibits superior communication skills (verbal and non-verbal) setting a good example for respectful constructive interactions. Interacts professionally with other employees, customers, and suppliers.

• Maintains above standard organization of catering storage areas.

• Performs quality work within deadlines with or without direct supervision.

• Works effectively as a team leader on all assignments. Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• Maintains sanitation and orderliness of all equipment, supplies and utensils within work area.

Cleaning Services

• Cleans tables and chairs, as assigned, before, during, and after meal service.

• Cleans workstation thoroughly before leaving the area for other assignments.

• Keeps display equipment, buffets and tables clean and free of debris during meal service as assigned.

Compliance

• Ensures proper presentation, portion control, and maintenance of proper serving temperatures according to HACCP standards.

Customer Service

• Demonstrates a complete understanding of menu items and explains same to customers accurately.

• Greets customers courteously, and interacts with customers in a manner to ensure customer satisfaction.

• Interacts with customers and resolves customer complaints in a friendly and service oriented manner. Relays relevant comments from customers directly to supervisors.

• Represents University in a courteous, efficient, and friendly manner in all customer and employee interactions.

• Serves customer food and beverage orders quickly, in proper portions, in a courteous demeanor.

Food Preparation

• Handles foods items appropriately during preparation.

Menu and Catering

• Assembles and delivers all food and supplies for catered functions to the scheduled locations.

• Consistently exhibits the ability to keep up with catering delivery schedules and does so calmly, accurately and efficiently.

Sanitation

• Maintains sanitation and orderliness of all equipment, supplies and utensils within work area.

Set up and Preparation

• Breaks down events by cleaning and packing unused food dishes, utensils and equipment for safe removal to appropriate locations, handles trash and waste properly per unit standards.

• Ensures that all necessary food items have identifiers or menus, displayed in a clean and consistent manner.

• Sets up buffet tables as well as food, beverage and service items according to pre established Great Expectations Catering standards.

Additional Functions

• This position does not directly supervise anyone but is responsible for working and leading a team, completing task in a group setting.

FT Dining

$500 signing bonus after a 4-month satisfactory probationary period is completed.

Competitive salary and excellent benefits package including health, dental, paid holidays, free parking, free meals during working hours, free uniforms, free gym membership, tuition benefits, paid employee referral program, and a generous 403(b) match

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 years of experience in food service with a focus on front of house customer service (catering experience preferred).

• Ability to interact with diverse and high volume customer base in a friendly and efficient manner.

• Ability to use the time clock system properly, and record worked hours for processing.

• Ability to work at times with minimal supervision, and accomplish tasks without directs instruction, and at times problem solve for the best solution.

• Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties.

• Possess the ability to meet specific uniform standards for this position.

• Utilize all Personal Protective Equipment's per Dining guidelines.

• Wear a cut resistance glove whenever using a sharp or potentially sharp tool or instrument.

• Ability to follow all Dining's health and safety standards and requirements.

• Must possess a valid driver's license and a driver's record in good standing.

• Ability to obtain and maintain authorization to operate University motor vehicles consistent with criteria set forth in University's Motor Vehicle Use policy.

• Basic computer skills, with the ability to navigate catering software.

Preferred Qualifications

• RI Food Worker Safety Certification.

At the University's discretion, the education and experience prerequisites may be accepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Additional Information:

Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law. For information on our Non-discrimination policy, visit here.

RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal complaint process can be found here: Title IX Sexual Harassment Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly. TITLE IX COORDINATOR: Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809 / Phone Number: (401) 254-3123 /Email Address: jstanley@rwu.edu

Salaries for new hires at Roger Williams University usually fall within the following range for this position:

Position starts at $19.00 per hour

Application Instructions:

Please attach a resume, cover letter, and list of three (3) professional references. In your cover letter/letter of interest, in addition to listing how your qualifications meet the requirements of the position, please include information about how you would be able to contribute to RWU's diversity, inclusivity, and equity goals.

For more information about our Dining Services opportunities, please call our informational help line at: 401.254.3460 or email us at commonsdiningwork@rwu.edu. A manager will be in contact with you. Thank you!

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