Catering Lead

Festival Foods Marshfield , MA 02050

Posted 4 days ago

Job Summary

Job Title: Catering Lead

FLSA Status: Hourly

Reports To: Deli Manager

The Catering Lead's main responsibility is to prepare food for all custom orders for pick-up and delivery. They will also be responsible for directing any staff that is to go out to a destination that is to be catered.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provides excellent services to all guests

  • Assist guests with finding items they are looking for on or off the sales floor

  • Takes orders and other special requests

  • Answers the telephone and assists guests using proper phone etiquette

  • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli Manager


  1. Prepare quality food and present it in an attractive manner to be served to guests

  • Prepare all custom food orders

  • Be resourceful and creative to effectively handle problems related to food shortages, food preparation mistakes, and extra guests

  • Garnish product


  1. Ensure company food safety and sanitation procedures are met at all times

  • Knowledge of cooking procedures, kitchen equipment, and storage

  • Clean and sanitize production equipment, work surfaces, and kitchen according to cleaning schedules and procedures


  1. Required to maintain food safety logs
  2. Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  3. Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • WI Certified Food Manager License preferred

  • Passion for service and uncompromising desire to serve the highest quality of food

  • Strong written and verbal communication skills

  • Reading and math skills required

  • Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Lifting and carrying up to 60 pounds on an occasional basis and push carts of up to 200 pounds

  • Full range of upper body motion

  • Ability to stand for most of shift

  • Ability to handle high stress levels

  • Must be able to work at a fast pace

  • May be exposed to extreme temperatures

WORK SCHEDULE

  • The Catering Lead is a hourly position

  • The shift to be worked will vary, including weekdays, weekends, and holidays

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

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Catering Lead

Festival Foods