Job Title: Catering Lead
FLSA Status: Hourly
Reports To: Deli Manager
The Catering Lead's main responsibility is to prepare food for all custom orders for pick-up and delivery. They will also be responsible for directing any staff that is to go out to a destination that is to be catered.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist guests with finding items they are looking for on or off the sales floor
Takes orders and other special requests
Answers the telephone and assists guests using proper phone etiquette
Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli Manager
Prepare all custom food orders
Be resourceful and creative to effectively handle problems related to food shortages, food preparation mistakes, and extra guests
Knowledge of cooking procedures, kitchen equipment, and storage
Clean and sanitize production equipment, work surfaces, and kitchen according to cleaning schedules and procedures
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WI Certified Food Manager License preferred
Passion for service and uncompromising desire to serve the highest quality of food
Strong written and verbal communication skills
Reading and math skills required
Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Lifting and carrying up to 60 pounds on an occasional basis and push carts of up to 200 pounds
Full range of upper body motion
Ability to stand for most of shift
Ability to handle high stress levels
Must be able to work at a fast pace
May be exposed to extreme temperatures
The Catering Lead is a hourly position
The shift to be worked will vary, including weekdays, weekends, and holidays
Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.