Catering Coordinator|Full Time|Wicked Whisk

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

We are looking for a Catering Coordinator to spearhead local business development and community engagement.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Eligible for Commission.

Schedule:

• Varies based on event load

• Schedule includes evenings, weekends, and holidays

end 06/30/2024

Responsibilities

• Build and maintain strong relationships with existing clients to ensure repeat business and customer satisfaction

• Identify and target potential clients through various channels, including inquiry follow ups, networking events, and referrals

• Create detailed catering orders to present to the operations team as well as the client

• Develop and execute a strategic sales plan to drive revenue growth in the catering market

• Conduct sales presentations and product demonstrations to showcase the value proposition of our catering services

• Stay up-to-date with industry trends and competitor activities to identify new business opportunities

• Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.

• Respond to all sales inquiries within 24 business hours

• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, BEO's)

• Capture the client's vision and communicate with operations and culinary when necessary

• Responsible for negotiating catering sales contracts and the implementation and setup as required

• Actively and creatively up-sell each catering event to maximize revenue

• Ensure professional and timely correspondences, proposals, contracts, and follow-up

• Work with the Catering Director on the catering revenue and expense budget/forecast reports

• Work with the Catering Director and Executive Chef to ensure that Catering Menus are creative, innovative, and priced appropriately for the market

• Carefully review all catering contracts to ensure proper profit margins are hit and event details are captured

• Identify trends, research the competition's products, services, and pricing, and use it to develop strategic business plans

• Actively participate in community and industry-related organizations

• Work with the Catering Director on the completion of Quarterly Marketing Plans and Social Media Agendas

• Partner with other Catering Coordinators, Event Managers, Culinary Team, and Directors to develop promotions to drive catering revenue during need periods.

• Participate in management meetings to discuss budget and forecast

• Conduct weekly sales calls to existing and new accounts, as well as uncover new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, etc. in the assigned market segment(s)

• Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction

• Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours

• Supervise execution of events which may include working on the weekends, evenings and/or holidays

• Work with local venue partners to represent our brand to their clients & book events

• Manage at least $500K revenue in your first 6 months

• Other duties as assigned

Qualifications

• Proven experience in sales, account management, or business development, preferably in the catering or food service industry

• Strong sales acumen with a track record of meeting or exceeding sales targets

• Excellent communication and interpersonal skills to effectively engage with clients and build relationships

• Ability to work independently and manage multiple priorities in a fast-paced environment

• Ability to work with leadership and hourly staff to execute events

• Food Handler Certification (Preferred)

• TABC Certification (Preferred)

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.