Catering And Convention Services Manager

First Hospitality Group Inc Chicago , IL 60602

Posted 2 months ago

The Catering & Convention Service Manager is responsible for planning, organizing, and managing the in-house details for group and convention bookings. (e.g., menus, set-up, etc.) In addition, solicit business for assigned catering markets with an assigned revenue goals.


  • Solicit business for assigned catering markets. Take incoming catering inquires for assigned markets. Follow through on all leads generated through a variety of sources, including networking events, and client referrals.

  • Correspond with clients in a timely and professional manner. Create accurate, detailed contracts and review them with clients to serve as written confirmation for clients and information for in-house operations. Ensure that any changes made to contracts are in writing and signed by the client and hotel management.

  • Detail all Catering business personally booked as well as act as a Convention Services main point of contact for Group bookings with meeting space. Ask all appropriate questions and create BEOs within Company policies and standards, including all necessary details needed to host a successful function. If necessary for the group, create and distribute Resumes at least 10 days prior to function start date. Schedule and organize pre-convention meetings if necessary for the group.

  • Work closely with the culinary team to plan client menus, especially when customization is needed to fully satisfy the client.

  • Follow up with clients upon completion of their functions to gauge satisfaction, address concerns, solicit future business and solidify the relationship.

  • Maintain & log all client communications in Delphi. It is the responsibility of the Conventions Services Manager to use Delphi to keep in touch with clients through phone calls, emails, letters and personal meetings.

  • Lead weekly Resume Meetings as well as engage in weekly sales meetings and prospecting efforts.

  • Work closely with the Sales Managers to ensure client satisfaction.

  • Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.

  • Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the property

  • Able to conduct hotel site inspections and client presentations.

  • Resourceful skills to provide contemporary set-ups, menus, and functions for groups.

  • Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events.

  • Ability to work with outside vendors to ensure client satisfaction for all events/groups.

  • Monitor convention activities on-site to ensure accurate and timely execution of convention arrangements.

  • Solicit affiliate business.

  • Perform other duties as assigned by the Director of Sales and Marketing.


  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.

  • Requires good communication skills, both verbal and written.

  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.

  • Strong administrative skills including business writing.

  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.)

  • Previous Hotel Catering Sales and/or Convention Services experience (preferably with a national brand, with a proven track record for success in sales and revenue generation)

  • Exceptional service skills, with strong ability to foster effective relationships with all levels of staff, management and clientele

  • Outstanding leadership skills and the ability to create a motivating work environment

  • Excellent organization skill and ability to multi-task and successfully manage multiple priorities in a fast-paced environment

  • Must be able to lift up to 10 pounds occasionally.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

  • High school or equivalent education required. Bachelor's Degree preferred or equivalent combination of education and experience.

We are a part of First Hospitality, one of Forbes' best mid-size employers in America for the past two years.

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. FH fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Catering Manager

Accor Hotels

Posted 4 months ago

VIEW JOBS 7/16/2021 12:00:00 AM 2021-10-14T00:00 Senior Catering Manager Manager Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests. What's in it for you: * Competitive Salary * Employee benefit card offering discounted rates in Accor worldwide * Learning programs through our Academies * Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: * Solicit banquet and social event business, and reach consistent achievement of sales objectives * Work with operational teams to ensure seamless events * Establish parameters, quotes and negotiate prices and seal contracts * Participate in tradeshows, conventions and promotional events * Maintain accounts, contact, activity and business details Your experience and skills include: * Relevant sales experience is an asset * Ability to focus attention on guest needs, remaining calm and courteous at all times * Highly responsible & reliable * Excellent communication skills, both written and verbal required * Strong interpersonal and problem solving abilities Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Accor Hotels Chicago IL

Catering And Convention Services Manager

First Hospitality Group Inc