Title: Catering & Community Relations Manager
Reports to: Brand Ambassador Director
Summary:Restaurant leader dedicated to increasing catering sales and driving positive community relations in his or her assigned restaurant.
Catering Sales & Marketing:
Achieve catering sales goals for the assigned restaurant.
Seek and procure catering opportunities through phone calls and visits to potential catering guests.
Distribute marketing materials to potential catering guests to building catering awareness.
Attend all local marketing special events in the assigned area; serve as the point person for those events to ensure flawless execution.
Partner with the Field Marketing Manager in the area to ensure all national, regional and local programs are executed as described by the Marketing department.
Seek and procure ongoing catering or base-business opportunities with businesses surrounding the assigned restaurant, specifically, car dealerships, retailers and schools.
Identify local sales marketing tools needed to drive community good will and catering sales.
Maintain and grow existing catering relationships (i.e., surprise and delight a guest at work with his or her favorite Boston Market menu item).
Seek and procure fundraising program opportunities for assigned restaurant
Follow up on all catering orders completed through the assigned restaurant to ensure satisfaction.
Create and manages a database of catering guests.
Manage all catering marketing assets for the restaurant.
Ensure all catering equipment is clean and in good working order for deliveries.
Foster relationships with community officials and business leaders in the areas around assigned restaurant.
Participate on approved local boards and committees to build relationships with the community (e.g. Rotary Clubs, Chambers of Commerce, etc.). Present BMC related content to these groups as needed.
Conduct table touches inside of assigned restaurant to drive guest satisfaction.
Work peak periods and weekends as needed at the restaurant to drive guest satisfaction and identify additional catering sales.
Serve has the brand ambassador for all marketing special events (e.g. fundraisers) at the assigned restaurant or at events in the community.
Research community events and recommend events to sponsor and/or participate in to strengthen community relations and boost catering sales.
Communicate all marketing events and needs to leadership team in a timely manner.
Delivers an Emotional Connection for all guests' events and community relations.
Work effectively with all field team members.
Self-starter, works independently with minimal supervision.
Finish duties and projects as required and assigned in an efficient and timely manner.
Solutions oriented, identify potential issues/gaps and provides solutions.
Meet deadlines consistently.
Complete special projects as assigned.
Return all emails and voice mails within 24 hours.
Deal with interruptions and successfully manages multiple tasks.
Adhere to all company policies and procedures.
Maintain behaviors and actions consistent with the company's values and standards.
Continuously looks for ways to increase professional development.
Works additional hours as needed.
Regular and punctual attendance.
Performs other related duties as required and assigned.