Catering And Community Relations Manager

Boston Market Bronx , NY 10451

Posted 2 months ago

Title: Catering & Community Relations Manager

Reports to: Brand Ambassador Director

FLSA: Exempt

Supervises: n/a

Summary:Restaurant leader dedicated to increasing catering sales and driving positive community relations in his or her assigned restaurant.

Essential Functions:

Catering Sales & Marketing:

  • Achieve catering sales goals for the assigned restaurant.

  • Seek and procure catering opportunities through phone calls and visits to potential catering guests.

  • Distribute marketing materials to potential catering guests to building catering awareness.

  • Attend all local marketing special events in the assigned area; serve as the point person for those events to ensure flawless execution.

  • Partner with the Field Marketing Manager in the area to ensure all national, regional and local programs are executed as described by the Marketing department.

  • Seek and procure ongoing catering or base-business opportunities with businesses surrounding the assigned restaurant, specifically, car dealerships, retailers and schools.

  • Identify local sales marketing tools needed to drive community good will and catering sales.

  • Maintain and grow existing catering relationships (i.e., surprise and delight a guest at work with his or her favorite Boston Market menu item).

  • Seek and procure fundraising program opportunities for assigned restaurant

  • Follow up on all catering orders completed through the assigned restaurant to ensure satisfaction.

  • Create and manages a database of catering guests.

  • Manage all catering marketing assets for the restaurant.

  • Ensure all catering equipment is clean and in good working order for deliveries.

Community Relations:

  • Foster relationships with community officials and business leaders in the areas around assigned restaurant.

  • Participate on approved local boards and committees to build relationships with the community (e.g. Rotary Clubs, Chambers of Commerce, etc.). Present BMC related content to these groups as needed.

  • Conduct table touches inside of assigned restaurant to drive guest satisfaction.

  • Work peak periods and weekends as needed at the restaurant to drive guest satisfaction and identify additional catering sales.

  • Serve has the brand ambassador for all marketing special events (e.g. fundraisers) at the assigned restaurant or at events in the community.

  • Research community events and recommend events to sponsor and/or participate in to strengthen community relations and boost catering sales.

  • Communicate all marketing events and needs to leadership team in a timely manner.

  • Delivers an Emotional Connection for all guests' events and community relations.

Additional Duties:

  • Work effectively with all field team members.

  • Self-starter, works independently with minimal supervision.

  • Finish duties and projects as required and assigned in an efficient and timely manner.

  • Solutions oriented, identify potential issues/gaps and provides solutions.

  • Meet deadlines consistently.

  • Complete special projects as assigned.

  • Return all emails and voice mails within 24 hours.

  • Deal with interruptions and successfully manages multiple tasks.

  • Adhere to all company policies and procedures.

  • Maintain behaviors and actions consistent with the company's values and standards.

  • Continuously looks for ways to increase professional development.

  • Works additional hours as needed.

  • Regular and punctual attendance.

  • Performs other related duties as required and assigned.

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Catering And Community Relations Manager

Boston Market