Category Support Coordinator

7-Eleven, Inc. Irving , TX 75061

Posted 1 week ago


The Category Support Coordinator is responsible for the coordinating data elements for products in the assortment. Typical activities include new item introduction, item expansion, test items, pre-books, promotional/bill-back activities and communication/coordination with vendor contacts. Coordinate and execute product information exchanges between 7-Eleven master systems and vendors in a high volume, low error tolerance environment.


  • Coordinate new product setup information with vendors (e.g. product descriptions, UPC, cost, case quantity, LDU, FOD, etc.).

  • Strong attention to detail for nuances related to vendor type (CDC, Wholesale, DSD) and internal strategic initiatives (BT, CMR, test products, etc.).

  • Coordinate product introduction, information, and communication to stores.

  • Accurately interpret and capture vendor funding components from Cost Support Agreements.

  • Cultivate and maintain strong knowledge of family items, financial impact of promotional activities, and nuances of key strategic initiatives (BT, CMR, etc.).

  • Develop and execute expertise in proprietary 7-Eleven cost support system and promotional funding types that can be supported (RDAs, Quantity Discounts, Bill-backs, Scan-backs, Off Invoice Allowances, etc.).

  • Develop and execute expertise in proprietary 7-Eleven Promo Master and promotion types that can be supported (2/$X, discounts on product combinations, coupons, etc.) and detailed product data required to facilitate successful rings at the store.

  • Coordinate monthly Marketing/POP efforts.

  • Extracts product information from 7-Eleven systems using SQL, Access, and SEI proprietary systems.

  • Synchronizes product information between vendor communications and 7-Eleven system extracts using advanced level excel skills.

  • Reviews product information for completeness and accuracy, identify and escalate issues.

  • Completes and submits product information change request forms for management approval and data processing.

  • Analyzes product information changes and reports on activities completed.

  • Reviews product information in 7-Eleven systems for inconsistencies.

  • Researches issues to identify root cause and recommended resolution.

  • Executes cross-functional tasks based on priority and volume of workload.

  • Communicates and escalates issues to the Supervisor as appropriate.

  • Coordinates communications with vendors regarding product information change (e.g. UPCs, product cost, delivery configurations, etc.).

  • Drives the requirement for consistency of process and format in all communications with vendors.

  • Coordinate pre-book activities, product tests, and product replacements.

  • Monitor product inventory with 7-Eleven partners (e.g. McLane, FES, Excel, Mitsui, and CDC / Commissaries).


  • Education: High School + Equiv Exp or Bach/4 Yr Degree.

  • Experience: 2, Advanced Excel skills.

  • Position requires strong analytical skills and attention to detail.

  • Advanced working knowledge of Excel (must be able to efficiently and effectively execute VLOOKUPs, IF Statements, and Pivot Tables).

  • Effectively operates in a high volume environment while achieving minimal error rates.

  • Strong written and verbal communication skills.

  • Thorough understanding of retail/inventory attributes is preferred.

  • internal Posting Dates: 4/3 - 4/16

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Category Support Coordinator

7-Eleven, Inc.