Catalano Leifer Bruno & Russell Family Dentistry - Lead Front Desk Supervisor

Are you a dedicated professional with exceptional organizational and leadership skills? Join our bustling family dental office as a Lead Front Desk Supervisor! We are seeking an experienced and enthusiastic individual to oversee our front desk operations, ensuring smooth and efficient patient flow, exceptional customer service, and effective coordination among our administrative team. If you thrive in a fast-paced environment, possess strong communication skills, and have a passion for providing top-notch patient care, we invite you to apply for this pivotal role in our growing practice.

Position Details:

Location

• Catalano Leifer Bruno & Russell Family Dentistry

Address

• 11 Boulevard Ave, Catskill, NY 12414

Full-Time

• Monday through Friday 8am to 5pm, one late day until 7:30pm each week (day could vary)

Salary - $20-24/hr

Experience preffered.

As a Lead front Desk Supervisor, you will be supporting the front end staff with important and necessary tasks including but not limited to:

Serves in a supervisory capacity for the non-clinical business interface with the patient, oversight of all clerical tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

Works within the dental management software to perform and confirm patient scheduling, filling doctors and hygienists schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

Creates and maintains patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

Performs financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

Performs office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.

Provides administrative oversight of Front Desk staff including but not limited to scheduling, training, and disciplinary needs. Confers with Practice Administrator on all such matters.