Holt Cat Georgetown , TX 78627
Posted 6 days ago
Job Summary:
The CAT Support Field Technician provides face-to-face customer service located at an off-site location and is responsible for various forms of complex repairs on
heavy equipment. Responsibility includes, but is not limited to; welding, machining, line boring, MIG welding, air arcing and repairs related to undercarriage and undercarriage components. The CAT Support Technician 1 is also responsible for communicating repair options to customers, ordering correct parts and completing the repair in an efficient, timely manner in order to meet department goals and organizational objectives.
Essential Functions:
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs complex troubleshooting, diagnoses of equipment malfunctions, and failure analysis
Reads blueprints to understand the engineering design necessary for the fabrication of parts, including material specifications, grain direction, GD&T standards and
practices, dimensions, and interference/clearance conditions
Performs various repairs related to undercarriage and undercarriage components to include, but not limited to; welding, machining, line boring, MIG welding and Air arcing on CAT and non-CAT equipment
Removes and installs parts, disassembles and assembles components to CAT specifications
Removes and replaces machine components utilizing required technical data and procedures in order to repair equipment to required standards
Advises customer of problem areas and recommends repair solutions, gains customer approval, and order appropriate parts in order to repair equipment in a
timely manner.
Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicles in a good, clean, and working order
Communicate job progress to supervisor and customer as needed
Completes assigned jobs and tasks to meet flat rate time and re-work standards
Works overtime as required by workload and customers' needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level Technicians
Requires regular and punctual employee attendance
Knowledge, Skills, and Abilities:
Advanced knowledge of safe work procedures and practices
Advanced knowledge of CAT models/machines and safe operation procedures, maintenance practices, and troubleshooting of hydraulic and electrical systems
Advanced knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Advanced knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
Exceptional skills in customer service
Ability to read shop drawings and blueprints
Able to use calipers, micrometers and tape measure
Advanced diagnostic and troubleshooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time-constraining circumstances
General mathematical skills include basic adding, subtracting, multiplication, and division
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
Ability to understand technical manuals, software specifications, hardware principles of operations, and systems software operations
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Organizational ability and confidence to work independently
Education and Experience:
High school diploma or equivalent required. Additional technical education in related field preferred
More than eight years of experience required; ten or more years preferred
License:
Travel:
Holt Cat