UPC Insurance Saint Petersburg , FL 33701
Responsible for investigation, evaluation, negotiation and settlement of first party catastrophe property claims by performing the following duties:
This is an inside desk adjuster/desk examiner role for the Catastrophe Claims Department.
Our mission statement is to Keep the Promise to our policyholders, our shareholders and to our stakeholders". The promise to our policyholders is fairly and timely resolve their claims. Our business practices, processes, objectives and how we conduct ourselves daily is done so from the perspective of our policyholders rather than from our own convenience of how claims should be handled. We call this byproduct of our commitment "Blue Label Service". It embodies a standard that our professional claims department strives to achieve every day, both in daily claims handling and CAT claims. Since the UPC mission is to be the premier provider of homeowner insurance in catastrophe exposed areas, we take our responsibility to Keep the Promise as one of the fundamental tenets of accomplishing this mission.
Other duties may be assigned.
Interprets and applies policy coverage to loss.
Communicates policy coverage and benefits to insured.
Investigates and documents cause of loss and area of origin.
Creates, reviews, and approves estimates for the cost of repairs or replacement of damaged or destroyed property.
Reports findings of investigation, coverage interpretation and damage estimates to company.
Negotiates with insured, contractors, vendors, public adjusters and attorneys.
Complies with timeliness, accuracy and service standards of the company.
Complies with the legal, statutory and regulatory requirements.
Maintains appropriate adjusters license and complies with continuing education requirements.
Identifies and documents subrogation opportunities.
Identifies and addresses salvage of damage or destroyed items.
Identifies and investigates questionable and possible fraudulent activity.
Performs other duties as assigned.
Duties specific to Catastrophe Response:
Expected to work extended hours/days during catastrophe response.
May need to assist as subject matter expert in the onboarding/training/assistance of independent catastrophe adjusters.
May need to serve in Team Lead role at times of high volume and catastrophe response
May be called on to assist in catastrophe orientations, emergency response assist stations and onsite assistance of independent adjusting partners that could involve some limited travel.
Bachelor's degree from a 4-year College or University or four to six years related experience and/or training; or equivalent combination of education and experience.
620 FLDFS all lines company adjuster license.
Own and maintain a valid driver's license.
Ensures that all assigned claims are concluded equitably and promptly.
Excellent verbal/written communication skills and organizational skills.
Strong computer skills, i.e. Word, Excel, Access, Outlook and web based programs.
Ability to understand the long-term and short-term perspectives of situations.
Ability to manage relationships in a fast paced environment, while demonstrating persistence and problem solving skills.
Strong Estimate Reconciliation
Organized and Efficient
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk; sit; climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently expected to perform duties at a desk in an office environment. This involves sitting/standing at a desk and performing functions on a computer. This also involves speaking with customers by phone.
The noise level in the work environment is usually moderate.