Casual Part Time Team Member

Jo-Ann Fabrics Fort Smith , AR 72916

Posted 1 week ago

SUMMARY

The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.

ESSENTIAL RESPONSIBILITIES

HEARTS

  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

HANDS

  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed. Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.

MINDS

  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events. Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand. Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.

INSPIRE

  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management. Works with Store Management and other Team Members on projects in a friendly and professional manner. Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

QUALIFICATIONS

  • Education Minimum: High School Diploma, GED, or equivalent

  • Experience Minimum: No experience required

  • Experience Preferred: 1- 3 years previous experience in a customer centric environment

  • Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

SKILLS / COMPETENCIES

  • Ability to work with customers and team members

  • Ability to maintain a safe work environment

  • Ability to interact collaboratively with others

  • Ability to get work accomplished through others

  • Ability to communicate effectively in a group environment

  • Ability to work a varied schedule based on business needs

PHYSICAL REQUIREMENTS

  • Stand during an entire shift (other than normal break time).

  • Continuously walk around all areas of the store throughout shift.

  • Read written instructions, reports, and other information on paper and computer screens.

  • Orally communicate with customers and other team members on consistent basis throughout their shift.

  • Input data on computer keyboard and handheld units.

  • Use 2-way radios (hear incoming messages and provide verbal response).

  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.

  • Lift, place, and arrange items on shelves and racks.

  • Bend down and reach above head.

  • Climb and descend ladder.

  • Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis)

  • Team Members under age 18 are not permitted to perform certain duties listed in this job description. They are not allowed to work the cutting counter or use any energized machines such as operating a trash compactor, or freight elevator or operating electric shearing machines. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

This position will be located at:

7609 Rogers Avenue Fort Smith, AR 72903

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Replenishment Team Member

Michaels Stores

Posted 3 weeks ago

VIEW JOBS 8/29/2021 12:00:00 AM 2021-11-27T00:00 Store - FORT SMITH, AR We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Complete truck unload and merchandise duties throughout the store. Help customers shop and find what they are looking for. Deliver friendly customer service. Major Activities * Adhere to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards * Participate in truck un-load and stocking processes to ensure truck standards are followed and completed within budget * Participate in the planogram process (POG's) in both SBA and seasonal to ensure they are complete timely and accurately * Participate in the AD set process on scheduled Sundays * Adhere to visual merchandising standards to ensure delivery of our brand promise to the customer * Merchandise recovery and go-backs * Help maintain seasonal sets and the feature space to our visual merchandising standards on a daily and weekly basis * provide a well merchandised and in-stock store for the customer to shop * Acknowledge customers, help locate product and provide solutions * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others * Support shrink and safety programs * Perform Store In Stock Optimization (SISO) duties as assigned * Operate cash register and line busting as assigned * Assist with Omni channel processes * Enroll customers in the Rewards program * Other duties as assigned Preferred Type of experience the job requires. * Retail merchandising and customer service experience preferred Physical Requirements * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job. Michaels Stores Fort Smith AR

Casual Part Time Team Member

Jo-Ann Fabrics