Casino Marketing Manager

ESSENTIAL JOB FUNCTIONS:

Hires, motivates, trains, coaches, mentors, and directs departmental team members that possess the aptitude to provide excitement

Awards customer complimentary based on gaming action and program guidelines.

Coordinates guest visits including meals and show reservations and assist guests

with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort

Contacts guests by calling, writing, or making personal visits to increase trip frequency.

Delivers world class service in order to ensure Team Members receive sufficient leadership, guidance, and resources to accomplish established objectives

Approves staffing work schedules to attain maximum efficiency of labor

Maintains a constant awareness of the latest gaming regulations and works closely with regulatory authorities and various internal control staff members to assure regulatory and operational practice compliance

Maintains comprehensive industry familiarity with gaming practices

Works closely with other property key personnel in exchanging information on gaming activities

Develops proper security measures to ensure the integrity of the operation • Required to review activities in the games operations in order to gauge and improve staffing levels, working conditions and other matters which influence friendly and exciting guest service as well as maximum profitability

Establishes department standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas

Monitors and evaluates the Casino Marketing operation in order to ensure the proper planning for short and long-term strategies; monitors and evaluates performance of the Casino Marketing team in order to facilitate ongoing improvement of operations and financial return

Reviews and monitors complimentary offers and reinvestments in players

Develops new marketing opportunities, new players, and drive incremental revenue and trips from players inside and outside of the market

Required to review, evaluate, and resolve any negative guest experiences that have occurred

Establishes measurable goals and policies to reduce the chance of them being repeated

Conducts themselves in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values

Works closely with staff and the Security and Surveillance departments to resolve customer complaints and provide a safe environment for both guests and Team Members alike

EDUCATION and/or EXPERIENCE:

Must have a minimum of 4 years of customer service experience (casino experience recommended)

Bachelor's degree, secondary education certification, or considerable experience in related field preferred

An upbeat and creative approach typically leads to success in this role.

Proven experience providing high level of guest service in a high stress environment.

Proven ability to prioritize duties.

Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word

Ability to effectively communicate in English, both written and verbal

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must have ability to:

Communicate effectively with all levels of Team Members, guests, and outside contacts

Required to work effectively in a fast-paced environment

Required to move around all work areas effectively and efficiently

Required to work long hours, including nights, weekends, and holidays

Required to work for extended time seated as well as on your feet

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).