Potawatomi Hotel & Casino Milwaukee , WI 53233
While carrying out the job duties listed below, the Casino Host contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.
Principal Duties and Responsibilities (*Essential Functions)*Create a positive interaction with casino guests in order to identify and address their questions and provide timely information.
*Encourage enrollment into the casino players club by explaining the features, benefits, and membership process to prospective members.
*Issue player cards for new and existing accounts.
*Handle guest interactions and escalate mid to high end guest disputes to the appropriate Executive Host.
*Extend complimentary items and services to guests within the guidelines established by management.
*Maintain thorough knowledge of casino operations, amenities, and events to effectively communicate with guests.
*Strive to exceed guest expectations by staying current with area events.
Maintain direct contact with and regularly gather information from local hotels, restaurants, and events to enhance service provided to Potawatomi guests.
Act as a liaison between casino guests and casino management.Book hotel and restaurant reservations for guests upon request.Provide feedback to management about guest preferences and concerns.Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.Perform other duties as assigned.