Casino Host

JOB SUMMARY:

Casino Hosts are responsible for building and maintaining close relationships with VIP, hosted, and targeted customers with the goal and responsibility of generating profitable gaming revenue. Casino Hosts must have the ability to leverage successful sales techniques while delivering outstanding service levels that guarantee a positive and memorable experience for all guests.

ESSENTIAL JOB FUNCTIONS:

• Identifies new and current premium slot and table players with emphasis on developing relationships with players.

• Responsible for complete data entry of player information, contacts, letters, phone calls into players tracking system.

• Increases market share and company profitability in accordance with all gaming regulations.

• Develops and promotes special events with target areas as directed.

• Makes reservations for hosted guests as appropriate.

• Represents management at special events and promotions.

• Greeting and hosting guests, and maintaining the highest levels of courtesy, friendliness, and hospitable attitude throughout.

• Tracks guests' visits, arranges transportation and accommodations, and provides complimentary according to established guidelines.

• Keeps informed of competitive promotional methods.

• Required to plan and coordinate multiple VIP hosted events per quarter.

EDUCATION and/or EXPERIENCE:

• Three to five years' experience in casino/hotel, customer service, host, or other account management experience Preferred.

• A college degree or equivalent experience is preferred but not required.

• Ability to think independently in making decisions to maximize customer service experience and program profitability.

• Ability to effectively manage time and perform multiple tasks simultaneously.

• Excellent interpersonal, communication, problem-solving, and analytical skills required.

• Must have excellent customer service skills.

• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.

• Excellent networking abilities.

• Must present a well-groomed professional appearance.