Casino Compliance Representative

Title: Casino Compliance Representative

Hiring Range: $47,000

Agency: Virginia Lottery

Location: Rivers Casino, Portsmouth, VA

Agency Website: www.valottery.com

Recruitment Type: General Public

• G

Available Shifts:

• • 12:00 a.m.

• 8:30 a.m. Friday-Tuesday with Wednesday and Thursday off. The selected candidate must be available to work on day-shift for the first 3 weeks.

• 8:00 a.m.

• 4:30 p.m. Thursday

• Monday with Tuesday and Wednesday off. The selected candidate must be available to work on day-shift for the first 3 weeks.

Job Duties

For more than 35 years, the Virginia Lottery has been building an amazing organization committed to growth and giving back - and having fun while doing it. Operating entirely on revenue from game sales, rather than tax dollars, the Virginia Lottery generates more than $2.0 million per day for Virginia's K-12 public schools. The Virginia Lottery also licenses and regulates casino gaming and mobile sports betting.

The Virginia Lottery, an independent state agency, is currently seeking a Casino Compliance Representative to join its Gaming Compliance Department.

The Casino Compliance Representative will:

• Be responsible for performing casino procedure observations, compliance inspections and investigations to ensure casino operators' continuous compliance with applicable state laws and regulations and VA Lottery approved casino operators' policies and procedures.

• Completes assigned duties from Casino Compliance Management.

• Analyzes and interprets data, information and situations, and makes recommendations when data does not conform to established standards, policies or laws.

• Observes casino procedures in critical areas including, but not limited to: Slots, Table Games, Poker, Retail Sportsbook, Key Watcher, Surveillance, Cage, Drop and Count.

• Receives casino patron complaints and reports it to management.

• Records all complaints and written reports into the Lottery's automated case management system.

• Coordinates with other departments to ensure that all casino licensees adhere to established regulations.

• Observes the gaming floor for suspicious activities, underage and/or intoxicated patrons, and reports that information to management and casino personnel as appropriate.

• Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly and complete any required reporting.

• Observes casino personnel with jackpot payouts to ensure meters are properly recorded and the payout is accurate and valid.

• Performs intake for fingerprinting for casino employees.

• Performs intake of individuals wanting to exclude themselves from gaming and reports this to the Compliance Analyst.

• Conducts regulatory compliance and enforcement investigations as directed by the Casino Compliance Supervisor or Casino Compliance Lead.

• Coordinates activities with the appropriate Virginia Lottery personnel regarding equipment placements, floor plans, and all necessary surveillance coverage with every floor plan change.

• Performs coin testing for all new machines and ensures that the slot machines are properly communicating.

• Reviews and ensures adherence to casino internal controls, property rules, regulations and procedures and any other governing regulations or directives.

• Assists Lottery on-site auditors in observing casino operation procedures and performing related tests when requested.

• Prepares status reports and compiles statistical information as requested by management.

• Prepares written reports after investigating incidents that occur within the casino.

• Makes operational, system, or policy recommendations to the Casino Compliance Supervisor to effectively accomplish the mission of the agency.

• Maintains proficiency in using all assigned databases and other resources.

• Effectively researches available data and compiles findings in response to investigative and/or administrative inquiries.

• Prepares status reports and compiles statistical information as requested by management.

Minimum Qualifications

• High School Diploma or G.E.D. equivalent.

• Two or more years of experience in administrative or investigative work or one year of Casino experience.

• Knowledge of state laws and regulations governing casino gaming.

• Knowledge of advanced investigative principles and techniques.

• Excellent customer service skills.

• Excellent communication (oral and written) skills.

• Ability to build effective working relationships with diverse groups of people and officials.

• Proficient in desktop applications such as, but not limited to, Microsoft Word, Excel, and PowerPoint, and automated databases.

• Ability to clearly document investigative findings, prepare management reports, and make logical and sound decisions in critical, complex, and changing situations.

• Demonstrated ability to effectively handle multiple priorities and /or competing tasks and responsibilities and meet established deadlines; and readily adapt to organizational and operational changes.

• Ability to maintain the utmost integrity, persuasiveness, and diplomacy in discussing controversial subject matter.

• Employees in this classification are essential employees and must be willing to work various shifts as required to ensure adequate coverage at the Casino.

Additional Considerations

Preferred experience working one or more years in the casino gaming industry conducting casino compliance and/or gaming regulatory investigations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

The selected candidate will be required to complete a background investigation and possess a valid Driver's License. Minimal travel will be required. Employees in this classification are essential employees and must be willing to work various shifts as required to ensure adequate coverage at the Casino.

The Virginia Lottery is an independent state agency, and as such all positions are exempt from the Virginia Personnel Act, as well as most Executive Branch human resources policies. The Virginia Lottery is a fun place to work and values diversity in the workforce. We offer a competitive salary and excellent benefits. The Virginia Lottery is an Equal Opportunity Employer. Only online applications completed in their entirety will be accepted for this position. The Virginia Lottery will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact the Virginia Lottery's Human Resources Department at (804) 692-7000. Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.

Contact Information

Name: Jennifer Taylor

Email: jtaylor@valottery.com

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.