Borgata Casinos Atlantic City , NJ 08401
Posted 6 days ago
Deals directly with casino customers to exchange chips, gaming vouchers, issue tournament receipts, tournament prizes, Creates a memorable guest and employee experience by effectively aligning the people, product, and processes to deliver on the promises made to our internal and external guests.
Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property
Maintains the utmost integrity, promoting the highest caliber of customer service
Develops enduring relationships with guests, promotes positive public relations and presents one's self as a credit to the Borgata organization
Preforms POS and credit card transactions
Issue counter checks, front money / safekeeping withdrawals
Redemption of slot and table counter checks
Maintains security over cash drawer inventory to include currency, coin, chips, coupons, slot tokens, along with all forms and documents normally associated with cage and coin operations
The talent selected for this position must be able to routinely handle customer complaints and identify situations that require supervisor intervention
Must follow all company/property/department policies and procedures and comply with existing DGE rules and regulations
Adheres to Title 31 CTR & SAR Reporting requirements
Adheres to Title 26 (W2G & 1042S) Reporting requirements
Ability to operate calculators, currency counters, jet sorts, coin wrappers and strap counters
Ability to work under sometimes stressful situations with customers and large sums of money
Ability to work holidays, weekends, all shifts and unusual hours
Job Requirements
High School diploma or equivalent preferred
Must have a valid NJ gaming license or the qualifications to obtain a license
Experience preferred, but not required
Borgata Casinos