Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Casino Beverage Service Assistant Shift Manager will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision.
Principal Duties and Responsibilities (*Essential Functions)
*Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members up to and including termination; addressing complaints; and resolving problems.
*Assist in leading the daily operations of casino beverage service outlets on assigned shifts, including but not limited to conducting pre-shift meetings, delegating tasks effectively, and overseeing opening and closing duties, cleaning detail, and money handling.
*Ensure timely, positive resolution of guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management.
*Maintain a safe, sanitary and organized work environment.
Assist in tracking supply inventory and order supplies as needed.
Maintain a complete knowledge of beverage service outlets service standards for all positions, menu items, beverage selections, beverage service equipment, specials, promotions, events, and policies.
Work at other venues as assigned, based on business needs.
Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
Perform other duties as assigned.
A high school diploma or equivalent and 2 years of related experience in an operation of similar size are required. An Associate's degree can take the place of 1 year of experience. High volume beverage service operations experience preferred.
Previous supervisory experience is preferred.
The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred.
The ability to maintain discretion in handling confidential information.
The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
While performing the duties of this job, the team member must be able to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member is required to lift, carry, push, pull, or move objects up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Potawatomi Hotel & Casino