Cashier's Customer Service Representative/Office Assistant

THIS POSITION IS ONLY OPEN TO ELIGIBLE CCA STUDENTS. IF YOU ARE UNSURE OF YOUR ELIGIBILITY, PLEASE CONTACT THE FINANCIAL AID OFFICE AT 303-360-4709 OR FINANCIALAID@CCAURORA.EDU. IF YOU ARE NOT AN ELIGIBLE CCA STUDENT, YOUR APPLICATION WILL NOT BE CONSIDERED.

The primary goal of this position is to aid and support the Cashier's Office. The Cashier's Office Assistant will provide customer service to students over the phone, in person, and through email. This student would be expected to learn general and in-depth student account information.  The ideal candidate would have strong organizational skills to help with journal entry creation and would be able to work autonomously to help cover the front counter and phones as needed.

JOB DUTIES

• Customer Service in person, on the phone, and virtually.

• Returning voicemails and emails.

• Creation of journal entry documentation.

• Helping cashier's office staff with projects as needed.

• Helping Fiscal Affairs department staff with projects as needed.

• Must keep all areas of the cashier's office clean and presentable in doing various tasks.

• Other things may be required to complete, related to the job environment.

MINIMUM QUALIFICATIONS

• Professional and friendly attitude.

• Excellent communication skills - Bilingual or multilingual is a plus.

• Familiarity with computers, Adobe Acrobat, and Microsoft Office suite.

• The ability to learn and work independently and as a member of the team.

• To demonstrate dependability, punctuality, and responsibility.

• Demonstrate diversity, equity, and inclusion.

• Have patience and resilience.

• The ability and willingness to take direction and to learn from constructive criticism and/or feedback.

• Available during cashier's office operating hours

ELIGIBILITY REQUIREMENTS

• Must have completed FAFSA on file

• Must be enrolled in a minimum six (6) credit hours

• Must NOT have yet obtained 1st Bachelor's Degree

• Must be seeking an eligible program of study

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.