A Restaurant cashier has the greatest perceived responsibility direct guest contact.
This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures.
The cashier is responsible to greet every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest all with a great attitude and a smile.
Essential Duties and Responsibilities:
Ensure that each guest has a positive, long lasting impression of the Wingstop experience
Ensure that safe handling procedures are followed at all times
Immediately notify the Manager on Duty of all safety, sanitation or employee issues
Up-to-date knowledge of all product and procedural changes
Direct all guest complaints to the Manager on Duty
Open and/or close the Restaurant
Assist all other positions when necessary
Step in for Manager to oversee all aspects of restaurant management
Greet all guests in a timely manner (3-5 seconds)
Handle all orders and inquires
Properly ring in all sales through the POS/register system
Ask for add-on sales
Verify if the proper age requirements are met of all guests requests that involves alcoholic beverages
Resolve low level guests issues with efficiency and a good attitude
Keep the counter clean and stocked
Clean the tables, chairs, doors, windows and dining room floor
Maintain front trash can; clean exterior and empty trash cans
Maintain bathrooms; clean and stock
Restock front beer cooler
Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products
Ability to work independently or minimum supervision
Brings issues or concerns to the attention of the supervisor; is willing to ask for help.
Identifies and introduces new ideas and solutions to create efficiency in the operation.
Represents the brand and department in a professional and polished manner at all times.
Guest service mentality; has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Has an outgoing personality
Strong work ethic